Motor Claims Executive in HCMC - Insurance

GENERAL INFORMATION

§  Position: MOTOR CLAIMS EXECUTIVE – INSURANCE

§  Job code: JO-180110-144576

§  Level: Staff

§  Contract Term: Permanent

§  Recruitment Reason: New-hire

§  Expected joining date: ASAP

§  Work Location: District 1, HCMC

§  Work Time:

-          Monday-Friday (8:00~17:00)

§  Salary Range: Negotiable (competitive to the market)

 

JOB DUTIES

§  Report to Vietnamese General Manager

§  Assigned to Claims Division

§  Job Responsibilities

-          Handling and managing motor claims in HCMC area

-          Conducting survey and adjustment of motor claims in the Southern Area

-          Conducting the site survey and follow up surveys in other lines with focus on Non Marine (NM) claims as assigned

-          Conducting subrogation and salvage recovery in cases where applicable

-          Managing the outsourced surveyors where applied

-          Motor claims analysis & reports as required by Management

-          Other jobs as assigned by Management

-          To handle motor claims in HCMC

-          To survey and adjust motor claims as assigned

-          To follow the standard loss adjusting approaches of the Company

-          To conduct the site survey and follow up surveys in Non-Motor claims (NM Claims) as assigned by the Team

-          To join the required trainings to be delivered by outsourced providers or by the Company Regional Offices

-          To deliver necessary training sessions to garage staff, Bancassurance staff and sales staff

-          To use and manage the E-Claim System and its related tasks/ projects in order to well support the motor claims services of the Company

-          To comply with the guidelines of the Claims Manual and compliance requirements

-          To set appropriate reserves within the authorized limit and report to authorized persons as required

-          To follow up outstanding claims information and negotiate with claimants for settling of the claims

-          To keep a good communication with customers (internal and external) to achieve greater customer satisfaction claims services

-          To observe accuracy, completeness and timeliness when carrying out daily responsibilities

-          To prepare reports, statistics for relevant internal meetings

-          Contribute to the sales function of the Company

o   Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff without delay

o   Assist in handling claims in a way which will enhance the Company’s image and reputation for services of high speed and efficiency

o   Ensure that cases beyond personal authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays

-          To execute other office tasks as required by the Company

 

Job RequirementS

§  Desirable Background & Experience:

-          Qualification: Graduate from the Motor or Mechanical Fields

-          Language Skills: Good command of English

-          Minimum working experience as a Service Advisor at the Service Centers of Japanese Car Dealers

-          Effective inter-personal skills is required to create and expand partnership with internal and external customers as well as to influence the way the business partners think, feel or behave.

§  Desirable Character:

-          Gender: Any

-          Age: Year of birth from 1987 onward is preferred

-          Personality: ethical, compliant, collaborative, customer focus, driving results, managing execution, problem solving



Please kindly be noted that only shortlisted candidate will be approached. For further information about the job, please kindly contact us via our telephone No. of 028-3911-5800 

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