Customer Service Manager - Audio Equipment

- Manage technical support team regarding to Consultant / Repair / Warranty / Quality Control and supplying genuine parts and requirement from all sources which including but not limited to nationwide service centers, call center, interdepartmental, dealer
- Support team members to establish, promote and maintain effective customer services
- Improve call center / customer database / managing customer inquiries / complaints in professional / efficiency and timely to ensure customer satisfaction in professional manner
- Work with related counter-parties in setting up for the related KPIs and its targets. Drive the team to ensure all KPIs are achieved.
- Determine / organize training for authorized services center, and also musical instruments or audio equipment technicians.
- Deploy On-site support / directly involving in repairing if in urgent or special cases.
- Deploy customer survey / receive customer feedback and escalate and collaborate with internal departments to improve customer satisfaction. Propose Annual Action Plans and deploy strategies focused towards that mission
- Manage inventory spare parts and control stock balance.
- Collaborate with internal department to customize and optimize the processes
- Recruit, motivate and develop team members to achieve company objectives and build an environment where they can excel through encouragement and empowerment.
- Other tasks assigned by GM/GD


<Necessary Skill / Experience >
- Bachelor Degree
- Experience with at least 5 years working at the management level in any industry and at least 3 years in management level in Customer Services
- MUST has knowledge in Technical
- English and computer skills proficiency
- Customer-focused with effective customer-handling skills
- Self – motivated, dedicated and integrity
- Able to work independently
- Excellent communication, persuasive and influencing skills
- Able to demonstrate a professional manner at all times
- Teamwork: work closely with team members and other departments
- To be proactive on problem solving and decision making
- Be responsible and able to deal with high pressure situation
- Good time- management skill. Sense of urgency, able to prioritize

<Preferable Skill / Experience>
- Prefer Bachelor Degree in Electronic/ Technical Field

The company is a Japanese multinational corporation and conglomerate with a very wide range of products and services, predominantly musical instruments, electronics equipment. It is the world's largest piano manufacturing company.

VietnamHo Chi Minh Map

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