Home Appliance Service Manager - Consumer Electronic

 Report to Department Manager
 Home Appliance Service Manager in charges and ensures smooth operation of the technical team (8 – 10 members) which covering after sales service activities for home appliances include air conditioner, refrigerator, electric fan and so on in Southern territory of Vietnam.
 Job Responsibilities:
- In charge for technical management of after sales service for home appliance products
- Make sure after sales service activity does its best to meet customer needs by troubleshooting problems, solving customer complaints, giving helpful technical support to authorized service centers.
- Co-operate with other sections to setup and maintain authorized service network.
- Oversee the smooth functions relating regular technical training for authorized service center as well as dealers.
- Provide training and guidance to team members in order to achieve targets towards department objectives.
- Verify service jobs reported from partners.
- Regular review of work flow and propose improvement of in charged operation.
- Reporting monthly about service quality and customer satisfaction.
- Other duties as assigned.


- Qualification/Certificate: Bachelor degree in related Engineering
- Language Skills: English – Business level
- Working experience in troubleshooting of home appliance refrigeration systems.
- Minimum 5 years of relevant experience in handling customers, authorized service center, including 3 years in managing a team.
- Proficiency in MS office
- Experience in ISO 9000 system implement.
- Strong leadership, analytical and problem solving skills.
- Good interpersonal and communication skills with emphasis on understanding customers.


Established in 2011, this company is the subsidiary of its parent company in Japan which has 100 year brand name. Having its key mission as to improve the quality of people’s life and environment, the company manufactures and provides customers with a wide options of electronic devices which can be used in household and offices such as air conditions, electric fans, fridges

VietnamHo Chi Minh Map

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