Japanese Speaking - Call Center Manager - Health food

This call center is new established from Sep 2019
<Report Line : Japanese Director >
<Team Member: 30 persons>
<Number of Subordinates: 30 person >

<Products: Mail order sales of health food >
<Clients: Japanese consumers in Japan >
<Saturday Working: No >

<Job Responsibilities>
- Manage all staff in Call center
- KPI (Key Performance Indicators) management such as;
Sales, number of incoming calls, number of responses, response rate, average call time, average post-processing time, average processing time, average waiting time, number of cases processed per hour, utilization rate, abandoned call rate, absentee rate
- Operate a call center that can make profits by making decisions and making improvements based on individual KPI
- Training for operators, numerical management, and communication with clients (meeting details of products with Japanese company)

<Necessary Skill / Experience >
- Age : Any
- Gender : Any
- Japanese Skill : Fluent (N1 level)
- More than 1 year experiences as manager in any industry
- Management Skill

<Preferable Skill / Experience>
- Working experiences in Call Center
- English Skill : Conversational level

<Schedule>
- Interview times : 1 round

VietnamHo Chi Minh Map

Name of person in charge of hiring：