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  2. Hanoi Job seeking
  3. Reservations Executive

Reservations Executive

400 〜 450 USD

  • Discova
  • Location: Hanoi
  • Japanese level:Conversation │Required length of experience:1 year to less than 3 years

Career Opportunities, International Company

  • Permanent
  • 1 year to less than 3 years
  • Close

Job summary

Job category Service (Retail / Entertainment / Beauty / Transportation)/Entertainment (Travel / Hotels / Bridal)
Industry Consumer Services/ Travel / Entertainment
Employment type Permanent
Position level Staff / Member
Number of openings 1
Desired entry time -
Required language skill

English (Conversation)

Vietnamese (Native)

Foreign language competence Japanese、
Working hours Full Time
Welfares / Leave systems * Social Insurance
* Workplace Flexibility
* Career Progression
* Volunteer Day

About Us
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.  The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.
Get in touch now and Discova a world of possibilities!

Work details

Do you thrive on being meticulous and methodical?
Is there nothing more satisfying to you than following efficient, well-organised procedures?
Do you want to work as part of a growing, global company?
Then we want to hear from you!

About the Opportunity
Discova is looking for a Reservation Executive to join the Japan Reservations team in Hanoi, Vietnam.
This will involve delivering best-in-class service and memorable local experiences for the customer. Operationally, the role will be responsible for fulfilling the booking logistics, handling operational issues, and continually providing feedback to management on risks and possible improvements to our operations.
Apply here:

Key Responsibilities:
Ensure all bookings, passenger details, logistic information, internal notes and supplier notes are updated on the reservations system in an accurate and timely manner.
Handling and making reservations of accommodation, air tickets, train tickets, suppliers, restaurants, transport, and all services included in packages.
Ensure all details of itineraries are entered into the system correctly and reconfirm every aspect of the booking
Ensure 24/7 support on the ground for clients’ complaints and incidents.
Ensure you maintain up to date with product knowledge and understand Discova’s offerings while engaging with upskilling opportunities.
A full job description will be shared with interested applicants.

About you
The Essentials:
Degree in Tourism and Hospitality is an advantage.
Fluent in local and intermediate to advanced level of written and spoken English is essential.
Advanced skills in conversational and written Japanese is an advantage.

The Skills and Attributes:
Well-developed problem-solving skills
Customer-centric with a commitment to high standards of service delivery
High attention to detail & strong time/priority management skills.
Able to work independently or in a team environment.
Flexible mindset when working – juggling responsibilities efficiently when needed
Willing to travel on business when required.
Proficient with Microsoft Office applications.

About interview

Apply via website, if successful goes through to phone interview with recruiter, if successful the 3rd stage is interview with hiring manager


VietnamHanoi33 Truc Bach , Ba Dinh District Map

Name of person in charge of hiring:Recruitment Discova

Reservations Executive


400 〜 450 USD


Company overview

DiscovaReservations Executive DiscovaReservations Executive


Consumer Services /Travel / Entertainment

The Discova brand was born in 2019 but our story goes way back to 1994…
It was in this year that two of the world’s most significant DMCs where born – Buffalo Tours in Asia and Olympus Tours in the Americas.
Over the next 25 years, these two companies grew to become leading operators in their respective destinations. But that’s not all they had in common. Both were founded on a vision to provide unparalleled experiences and services, while supporting local communities and businesses. Values that we still hold at our core to this day.
In 2019, Buffalo Tours and Olympus Tours joined the Flight Centre Travel Group (FCTG) family and formed Discova. With the backing of one of the world’s largest travel companies and the local knowledge and experience from both Buffalo and Olympus, Discova evolved existing service portfolios to offer best-in-class tailored solutions to partners across the globe.
Today, we operate in 14 countries and supply some of the world’s largest travel companies. Yet, as we expand around the world, we still approach every tour, trip or experience with a home-grown perspective. 95% of our people are locals – blending destination know-how with an intuitive understanding of the travel experience our partners expect for their customers.

Company profile


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