Senior Executive - Claims Division in HCMC - Services

GENERAL INFORMATION


Position: SENIOR EXECUTIVE – CLAIMS DIVISION


Job code: JO-170608-129516


Level: Staff


Contract Term: Permanent


Recruitment Reason: Replacement


Expected joining date: ASAP


Work Location: District 1, HCMC


Work Time:


Monday - Friday (8:00~17:00)


Salary Range: Negotiable (depending on candidates’ experience)

JOB DUTIES


Report to Claims Deputy Manager and General Manager


Assigned to Claims Division


Job Responsibilities:


- Handling and managing Non-Marine claims including motor claims in HCMC
- Conduct recovery in cases where applicable
- Conduct survey as in-house surveyors
- Others jobs as assigned by Management
- To assist the daily management and operation related to Non-Marine claims at HCMC Office. Besides the assigned
tasks related to Non-Marine Claims, the scope of work can be expanded to particular marine claims cases subject to further assignments by the Claims General Manager and/or Board of Directors 
- To comply with guidelines of the Claims Manual and compliance requirements
- To set appropriate reserves within the authorized limit and report to authorized persons as required
- To follow up outstanding claims information and documents and negotiate with claimants for settling of the claims
- To keep a good communication with customers (internal and external) to achieve a greater customer satisfaction claims service
- To observe accuracy, completeness and timeliness when carrying out daily responsibilities
- To offer training, supervision and support to other claims handlers
- Contribute to the sales function of the Company:


- Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff without delay
- Assist in handling claims in a way which will enhance the Company’s image and reputation for services of high speed and efficiency
- Keep abreast of development in all classes of insurance in the market in order to identify trends and to formulate and
propose plans to safeguard the Company’s competitive position
- Ensure that cases beyond personal authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays


- To execute other office tasks as required by the Company

Job RequirementS


Desirable Background & Experience:


- Qualification: Graduates with major in technical/ economic field of study
- Language Skills: Good command of English is compulsory 2 years or more of working experience in claims settlement services is preferred
- Be fluent in communication
- Effective inter-personal exchange skills is required to create and expand partnership with internal and external customers as well as to influence the way the business partners think, feel or behave
- Analytical and synthetically ability


Desirable Character:


- Gender: Any
- Age: Any
- Personality: customer focus, driving results, problem solving, managing execution, collaborative, ethical, compliant, communicating with impact

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