IT Executive in HCMC - Services

GENERAL INFORMATION


Position: IT EXECUTIVE IN HCMC - SERVICES


Job code: JO-170721-132766


Level: Staff


Contract Term: Permanent


Recruitment Reason: Replacement


Expected joining date: ASAP


Work Location: HCMC


Work Time:


Monday - Friday (8:00~17:00)

JOB DUTIES


Report to Senior Manager


Assigned to IT Division


Job Responsibilities:


IT service activities:


Register all requests to system
Support users on IT-related matters to ensure smooth operation for users
Close cases with requesters’ acceptance
Support users when they cannot fulfill by themselves
Resolve front end IT issues
Make all front-end IT asset, services and vendors ready to support users effectively


IT software and/or system development activities:


Collect requirements for company business, analyze them by business specification
Develop applications, enhancements, system under supervision


IT Procurement activities:


Procure or dispose all front-end IT devices/ services/ accessories/ consumable parts/ spare parts
Procure/ renew all front-end IT service maintenance
Periodically settle for all related vendors
Prepare for IT budget/ plan in IT front-end service area


Project activities:


Communicate with all parties involved in project at every project’s milestones
Setup IT facilities for new users/ new comers/ visitors


Report activities:


Timely summarize, submit all periodical reports (IT weekly report, IT Monthly System Incident, IT monthly, Quarterly IT Steering Committee, Monthly attendance, Quarterly Information Security reports, etc.)
Timely report all outstanding IT issues to higher managers
Timely update and manage related front-end assets
Gather all documents and submit to IT audits


Others:


As per assigned by superiors and other office work as required by the Company

Job RequirementS


Desirable Background & Experience:


Qualification: Graduate in IT at a well-known university (software development or security major is preferable)
Language Skills: English fluency
At least 2 years’ experience in IT, in which at least 1 year in software development and 1 year in IT service/system/security
High analytical skills
Understanding essential concepts on insurance business and operation
Good background on IT areas including software, security development and support services
Good in interpersonal, presentation and communication skills


Desirable Character:


Gender: Any
Age: Any
Personality: customer focus, driving results, problem solving, managing execution, collaborative, ethical, compliant, communicating with impact

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Name of person in charge of hiring：