Cosmetics Supervisor - Retail

GENERAL INFORMATION

§  Position: COSMETICS SUPERVISOR - RETAIL

§  Job code: JO-170913-136299

§  Level: Supervisor

§  Contract term: Permanent

§  Recruitment reason: Replacement

§  Expected joining date: Pursuant to Vietnam Labor Law

§  Work location: HCMC

§  Work time:  Flexible due to job nature (retail industry); off 2 days per week (usually weekdays)

  Work on shift: 8am - 5pm (morning shift) OR 1pm - 10pm (evening shift)

JOB DUTIES

§  Belong to Merchandise (MD) Department; report to Vietnamese Department Manager (female, 40s)

§  Manage 10-20 Sales Staffs and Promoters of all cosmetic brands

§  Team structure: Division Manager -> Department Manager -> Retail Manager -> Retail Supervisor (this position) -> Sales Staff and Promoters

§  Job Responsibilities:

-          Manage daily operation of the in-charge area to ensure smooth running with achievement of sales target and deliver the highest level of service;

-          Manage and motivate Sales Staff to increase sales volume;

-          Conduct On-The-Job training; to ensure that all staff and promoters provide the highest level of service to customers; adhere to company’s regulations and grooming standards;

-          Support sales floor operations; to lead and motivate staff and promoters in carrying out their duties effectively and efficiently in order to achieve profit and sales and stock targets;

-          Conduct sales floor inspection on a regular basis (i.e. monthly / weekly / daily) to identify and solve urgent or arising issues;

-          Check and control stocks; handle customer complaints or inquiries;

-          Any other duties as and when assigned by the Company.

JOB REQUIREMENTS

§  Desirable Background and Experience:

-          Qualification: Bachelor Degree

-          Language skill(s): English fluent

-          Proficient in MS Office tools

-          From 3+ years of experience working at similar positions in department stores

-          In-depth knowledge about customer service principles and practices

§  Desirable Characters:

-          Gender: Male

-          Age: Up to 32

-          Excellent interpersonal and communication skills

-          Good at listening as well as problem analysis and solving

-          Customer oriented, detailed, accurate, stress tolerant

 

 

VietnamHo Chi Minh Map

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