Department Manager (Luxury Fashion) - Retail

GENERAL INFORMATION

§  Position: DEPARTMENT MANAGER - RETAIL

§  Job code: JO-170913-136298

§  Level: Manager

§  Contract term: Permanent

§  Recruitment reason: Replacement

§  Expected joining date: Pursuant to Vietnam Labor Law

§  Work location: HCMC

§  Work time:  Flexible due to job nature (retail industry); off 2 days per week (usually weekdays)

  Work on shift: 8:00am-5:00pm (morning shift) OR 1:00pm-10pm (evening shift)

 
JOB DUTIES

§  Job Responsibilities:

-        Manage daily operation of the stores to ensure smooth running with achievement of sales target and deliver the highest level of service including but not limited to:

ü  Devise and implement sales and merchandising plans and strategies to achieve sales and profit targets of the department(s);

ü  Manage and motivate sales team to increase sales volume;

ü  Provide training and coaching alongside with HR Department to maintain sales service at required level;

ü  Conduct On-The-Job training; to ensure that all staff and promoters provide the highest level of service to customers; adhere to company’s regulations and grooming standards;

ü  Support sales floor operations; to lead and motivate staff and promoters in carrying out their duties effectively and efficiently in order to achieve profit and sales and stock targets;

ü  Prepare and analyze sales reports; prepare budget reports and any other (expense) reports required by the Company;

ü  Conduct sales floor inspection on a regular basis (i.e. monthly / weekly / daily) to identify and solve urgent or arising issues;

ü  Check and control stocks;

ü  Handle customer complaints or inquiries;

ü  Plan and execute renovation plan(s) for department(s);

ü  Plan and organize merchandise purchase and delivery schedule from overseas buying trips.

-        Manage brands by:

ü  Conduct market research and analysis on competitors’ stores;

ü  Evaluate sales performance of each brand;

ü  Negotiate with suppliers for the most favorable terms and conditions;

ü  Plan and develop effective and efficient sourcing and procurement systems, source and procure merchandise;

ü  Set-up brand selection procedure and propose in/out brands;

ü  Check and control product quality, quantity and origins;

ü  Control visual merchandising of each brand;

-        Plan and manage the department’s P&L:

ü  Analyze and interpret trends to facilitate planning;

ü  Monitor sales figures and forecast future sales;

ü  Create business plan and sales target for the department(s);

ü  Make plans to achieve the sales target;

ü  Manage and control effectively operating expenses (including manpower expenses)

-        Collaborate with Advertising & Promotion Division to conduct marketing activities:

ü  Determine marketing strategy changes;

ü  Organize promotions programs, special displays and events;

ü  Analyze and evaluate sales result after each program;

-        Comply with the Company’s rules and regulations. Any act for bribes and the Company’s information leaking out is totally unacceptable. 

-        Undertake any other activities required of the post holder by the Company.

 
JOB REQUIREMENTS

§  Desirable Background and Experience:

-        Qualification: Bachelor Degree (preferable in economic-related field)

-        Language skill(s): English fluent

-        Proficient in MS Office tools

-        At least 5 years of experience working at management level (either branding or merchandising positions is ok) in big foreign/domestic relevant brand(s) and/or famous department store(s)

-        In-depth knowledge about department store’s commodities

§  Desirable Characters:

-        Gender: Any

-        Age: From 34 (must)

-        Strong negotiating and problem-solving skills with number-driven and management ability

-        Hard and flexible working, customer-oriented, trustworthy and high teamwork spirit

-        Ideal candidate(s) must be capable of both merchandising and operating activities; those who just wants to focus on one side would not fit well with the position

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