Senior Customer Service - Technology

GENERAL INFORMATION

§  Position: SENIOR CUSTOMER SERVICE - TECHNOLOGY

§  Job code: JO-170927-137215

§  Level: Executive

§  Contract term: Permanent

§  Recruitment reason: Replacement

§  Expected joining date: Pursuant to Vietnam Labor Law

§  Work location: District 1, HCMC

§  Work time: Monday - Friday (8:00 - 17:00)

§  Salary range: Gross 700 - 900 USD

JOB DUTIES

§  Job Responsibilities:

-       Support service strategy set by Regional/Management, thus develop and recommend short and long term proposal through appropriate market an product research

-       Undertake the primary responsibility for partner management and customer service

-       Coordinate closely with regional team for support and guidance

-       Act as first level of post-sales technical support for all Epson product ranges

-       Ensure spare part availability through proper forecasting and management

-       Understand local environmental and product safety standards

-       Guarantee cost management and control

-       Analyze reports/data and provide for management reporting

-       Other ad-hoc tasks as per requested by Line Manager

 JOB REQUIREMENTS

§  Desirable Background and Experience:

-       Qualification: Bachelor Degree in electrical engineering or computer engineering

-       Language skill(s): English fluent

-       Computing: MS Office tools

-       From 3+ years of experience in area of customer service support, especially IT partner management

-       Experienced in SAP and CRM systems as well as B2B service support

-       Good analytical mindset and professionalism in handling partners and customers

-       Excellent communication and interpersonal skills

§  Desirable Characters:

-       Gender: Male preferable

-       Age: Around 30s

-       Personality: confident, responsible, able to withstand different levels of stress

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