IT Service Executive - Insurance

GENERAL INFORMATION

§  Position: IT SERVICE EXECUTIVE - INSURANCE

§  Job code: JO-171020-138848

§  Level: Staff

§  Contract Term: Permanent

§  Recruitment Reason: New-hire

§  Expected joining date: ASAP

§  Work Location: Hoan Kiem District, Hanoi

§  Work Time:

-         Monday-Friday (8:00~17:00)

§  Salary Range: Negotiable (competitive to the market)



JOB DUTIES

§  Report to Vietnamese Senior Manager

§  Assigned to IT Division

§  Job Responsibilities

-          Effectively manage users’ requirement, support users, manage IT front end devices and summarize report to meet users’ requirement or expectation and existing IT system constraints

-          Provide IT optimized service/ solution for businesses and operations of the whole company

-          Ensure IT service and related projects to meet objectives and required designs

-          Execute operation efficiency program and new service/ solutions

-          Support IT management in setting up IT strategy, governance, controls, standards, processes and procedures

      1/ IT Helpdesk:

-          Register all requests to system

-          Support users on It-related matters to ensure smooth operation for users

-          Close cases with requesters’ acceptance

-          Support users when they cannot fulfill by themselves

-          Resolve front end IT issues

-          Make all front-end IT asset, services and vendors ready to support users effectively

      2/ IT Procurement:

-          Procure or dispose all front-end IT devices/ services/ accessories/ consumable parts/ spare parts

-          Procure/ renew all front-end IT service maintenance

-          Periodically settle for all related vendors

-          Prepare for IT budget/ plan in IT front-end service area

      3/ IT Quality Controller:

-          Be responsible for maintaining the quality and reliability of IT services

-          Supporting users effectively in IT service area

-          Compose IT manual/ guides and train IT knowledge to users to reduce support cases

      4/ Projects:

-          Communicate with all parties involved in project at every project’s milestones

-          Setup IT facilities for new users/ new comers/ visitors

      5/ Reports:

-          Timely summarize, submit all prediodical reports (IT weekly, IT Monthly System Incident, IT monthly, Quarterly IT Steering Committee, Monthly attendance, Quarterly Information Security reports, etc.)

-          Timely report all outstanding IT issues to higher managers

-          Timely update and manage related front-end assets

-          Gather all documents and submit to IT audits

      6/ Others:

-          As per assigned by superiors and other office work as required by the Company

 

JOB REQUIREMENTS

§  Desirable Background & Experience:

-          Qualification: Graduate in IT at a well-known university

-          Language Skills: English fluency

-          At least 2 years’ experience in IT, in which at least 1.5 years in IT service and 0.5 year in trouble shooting

-          High analytical skills

-          Understanding essential concepts on insurance business and operation

-          Good background in IT support services, infrastructure and security

-          Good in interpersonal, presentation and communication skills

§  Desirable Character:

-          Gender: Any

-          Age: Any

-          Personality: ethical, compliant, collaborative, customer focus, driving results, managing execution, problem solving, business acumen, organizational savvy, strategic agility

 

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