Customer Service - Manufacturing

Company Overview
GENERAL INFORMATION
Position: CUSTOMER SERVICE－MANUFACTURING
Job Code: JO-180614-165068
Headcount(s): 1
Level: Staff
Contract Term: Permanent
Recruitment Reason: Replacement Hire
Expected Joining Date: ASAP
Work Location: Song Than, Di An Binh Duong
Work Time:
Monday – Friday (7:30 AM – 5:00 PM)
Salary Range: Gross 10,000,000-12,000,000 VND /Per Month
Allowance(s): TBA

Job Description
JOB DUTIES:
Report to Vietnamese Manager
Assigned to Service Center
Job Responsibilities:
-Handle and process customer enquiries, quotations, sales contracts and orders for parts
-Support Customer Service & Sales Engineer to make contracts with customer
-Thoroughly and efficiently gather relevant information from the customer to enable you to identify and fulfil his/her needs
-Coordinate with brokers/forwarders to plan and secure that the order is at the right place at the right time;
-Prepare all the necessary documents for the Customs clearance of spare parts/dies shipment
-Feedback to the Client continuously regarding status and deviation of promised delivery date.
-Proceed technical / commercial enquiries
-Fulfil all promises and commitments to the Client by accurately planning and securing stock Manufacturing- and procured Items
-Coordinate delivery, invoice and payments
-Attend to customer complaint and warranty claim process
-Input and manage data to systems

Requirements
JOB REQUIREMENTS:
Desirable Background & Experience:
Essential Requirements
-Qualification/Certificate: College's Degrees and above
-Language Skills:English Proficient at verbal and written
-Gender: Any
-Age: 22-27
-Minimum 1 year relevant experience within Customer Service, Logistics, Procurement, Manufacturing or Service & Sales
-Computer literacy and software knowledge
-Excellent communication & coordination skills
-Highly developed sense of integrity and commitment to Customer Satisfaction
-Exceptional time-management / organizational and priori-tising skills
-Possess a strong work ethic and team player mentality
Preferable Requirements

Desirable Character:
-Hardworking, enthusiastic, active

Additional Job Information
Please kindly be noted that only shortlisted candidate will be approached. For further information about the job, please kindly contact us via our telephone No. of 024-3218-1108

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