仕事概要
| 職種 | 営業、事務、企画、物流系／経営企画、事業統括、新規事業開発 |
|---|---|
| 業種 | その他／ |
| 雇用形態 | 未分類 |
| ポジションレベル | その他 |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 |
日本語 （流暢に話せるレベル） |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 |
仕事詳細
This call center is new established from Sep 2019
<Report Line : Japanese Director >
<Team Member: 30 persons>
<Number of Subordinates: 30 person >
<Products: Mail order sales of health food >
<Clients: Japanese consumers in Japan >
<Saturday Working: No >
<Job Responsibilities>
- Manage all staff in Call center
- KPI (Key Performance Indicators) management such as;
Sales, number of incoming calls, number of responses, response rate, average call time, average post-processing time, average processing time, average waiting time, number of cases processed per hour, utilization rate, abandoned call rate, absentee rate
- Operate a call center that can make profits by making decisions and making improvements based on individual KPI
- Training for operators, numerical management, and communication with clients (meeting details of products with Japanese company)
<Necessary Skill / Experience >
- Age : Any
- Gender : Any
- Japanese Skill : Fluent (N1 level)
- More than 1 year experiences as manager in any industry
- Management Skill
<Preferable Skill / Experience>
- Working experiences in Call Center
- English Skill : Conversational level
<Schedule>
- Interview times : 1 round
面接について
連絡先
Japanese Speaking - Call Center Manager - Health food
RGFタレントソリューションズ株式会社
900 〜 1400 USD
