Department Manager (Food) - Retail

COMPANY PROFILE

 Address: District 1, HCMC
 Business type: 100% investment from Japan (subsidiary of Singapore branch)
 Size: 100+ employees
 Industry: Retail (department store model)
 Product range: Luxury goods and services
 Established in Vietnam: July 2016


GENERAL INFORMATION
 Position: DEPARTMENT MANAGER - RETAIL
 Level: Manager
 Contract term: Permanent 
 Recruitment reason: Replacement
 Expected joining date: Pursuant to Vietnam Labor Law
 Work location: District 1, HCMC
 Work time: Flexible due to job nature (retail industry); off 2 days per week (usually weekdays)
  Work on shift: 8:00am-5:00pm (morning shift) OR 1:00pm-10pm (evening shift)
 Allowance(s): 420.000 VND per month (fixed after probation time)
 Bonus and incentives: 13th month bonus (fixed) / Performance bonus and salary review once per year
 Benefit(s): SHUI / Company trip
 Selection Process: Three rounds (HR Department -> Division Manager -> Japanese Director)


JOB DUTIES
 Belong to Merchandise (MD) Department; report to Division Manager (foreigner, around late 40s)
 Manage 10-20 staffs (including Retail Manager, Retail Supervisor, Sales Staff)
 Team structure: Division Manager -> Department Manager -> Retail Manager -> Retail Supervisor -> Sales Staff and Promoters
 Job Responsibilities:
- Manage daily operation of the stores to ensure smooth running with achievement of sales target and deliver the highest level of service including but not limited to:
 Devise and implement sales and merchandising plans and strategies to achieve sales and profit targets of the department(s);
 Manage and motivate sales team to increase sales volume;
 Provide training and coaching alongside with HR Department to maintain sales service at required level;
 Conduct On-The-Job training; to ensure that all staff and promoters provide the highest level of service to customers; adhere to company’s regulations and grooming standards;
 Support sales floor operations; to lead and motivate staff and promoters in carrying out their duties effectively and efficiently in order to achieve profit & sales and stock targets;
 Prepare and analyze sales reports; prepare budget reports and any other (expense) reports required by the Company;
 Conduct sales floor inspection on a regular basis (i.e. monthly/ weekly/ daily) to identify and solve urgent or arising issues;
 Check and control stocks;
 Handle customer complaints or inquiries;
 Plan and execute renovation plan(s) for department(s);
 Plan and organize merchandise purchase and delivery schedule from overseas buying trips.
- Manage brands by:
 Conduct market research and analysis on competitors’ stores;
 Evaluate sales performance of each brand;
 Negotiate with suppliers for the most favorable terms and conditions;
 Plan and develop effective and efficient sourcing and procurement systems, source and procure merchandise;
 Set-up brand selection procedure and propose in/out brands; 
 Check and control product quality, quantity and origins;
 Control visual merchandising of each brand; 
- Plan and manage the department’s P&L:
 Analyze and interpret trends to facilitate planning;
 Monitor sales figures and forecast future sales;
 Create business plan and sales target for the department(s);
 Make plans to achieve the sales target;
 Manage and control effectively operating expenses (including manpower expenses)
- Collaborate with Advertising & Promotion Division to conduct marketing activities:
 Determine marketing strategy changes;
 Organize promotions programs, special displays and events;
 Analyze and evaluate sales result after each program; 
- Comply with the Company’s rules and regulations. Any act for bribes and the Company’s information leaking out is totally unacceptable.  
- Undertake any other activities required of the post holder by the Company.


JOB REQUIREMENTS
 Desirable Background and Experience:
- Qualification: Bachelor Degree (preferable in economic-related field)
- Language skills: English fluent
- Proficient in MS Office tools
- At least 5 years of experience working at management level (either branding or merchandising positions is ok) in big foreign/domestic relevant brand(s) and/or famous department store(s)
- In-depth knowledge about department store’s commodities
 Desirable Characters:
- Gender: Any
- Age: From 34 (must)
- Ideal candidate(s) must be capable of both branding and operating activities; those who just wants to focus on one side would not fit well with the position
- Strong negotiating and problem-solving skills with number-driven and management ability
- Hard and flexible working, customer-oriented, trustworthy and high teamwork spirit

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