Japanese Speaking - General Operation Manager - Hospitality

COMPANY PROFILE

 Address: District 1, HCMC
 Business Type: 100% investment from Japan 
 Size: <50 employees
 Industry: Hospitality (aiming at Japanese customers who are either business people or tourists)


GENERAL INFORMATION
 Position: JAPANESE SPEAKING - GENERAL OPERATION MANAGER - HOSPITALITY
 Level: Manager
 Contract Term: Permanent 
 Recruitment Reason: New-hired
 Expected Joining Date: As soon as possible or pursuant to Vietnam Labor Law
 Work Location: District 1, HCMC
 Work Time: Flexible due to job nature (service industry); totally 48 hours per week; off 1 day per week
 Allowance(s): To be announced
 Bonus and Incentives: 13th month bonus (fixed)
 Benefit(s): To be announced
 Selection Process: Two rounds (first round is scheduled around middle May 2017)


JOB DUTIES
 Report to Japanese Manager (female, 30s), dotted line to Japanese President cum CEO (male, 50s) (both are based in Japan)
 Manage 20 staffs (including some old staffs from previous business structure)
 Job Responsibilities:
- Supervise the overall operation of the hotel, including front line (receptionist, bellboy), back office (HR, admin, accountant), service team (cleaner), kitchen (chef, cooking staff)
- Reach and maintain stable revenue and profit as per agreed KPIs
- Make and execute business plan for high/low season, sales and marketing activities, partnership with related parties (mass media, travel agency…)
- Update market trend and conduct market research on hospitality industry (if necessary) with the purpose of business expansion
- Frequently report to Managers based in Japan; assist them on their monthly Vietnamese visit
- Other ad-hoc tasks as per request by Managers


JOB REQUIREMENTS
 Desirable Background and Experience:
- Qualification: Bachelor Degree
- Language Skills: Japanese fluent (to report to Japanese Manager and take good care of Japanese clients) and English business level
- Experience working in Hospitality industry in general and hotels in specific (Japanese-related ones are preferable)
- Have network or know-how about sales and marketing in this industry (preferable)
 Desirable Characters:
- Gender: Any
- Age: Around 30s
- Personality: organized, visionary, customer-oriented, good leadership skills, hard-working

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