Client Relations Officer - Education

Key responsibilities of the role:
- Primary point of contact for all Channel Partners for all kinds of product & programme enquiries, provide prompt and clear responses which maximise leads;
- Liaising with Adventus internal and external stake holders, Manager, channel partners to ensure high quality customer service;
- Contact and follow up with agents and students to keep the pipeline clear of dead offers;
- Drive conversion rates by following up with agents and students on a regular basis;
- Provide prompt and clear responses to drive growth;
- Ability to solve problematic cases and achieve resolution within faster time-frame to align closer with CPs service SLA

<Necessary Experience >
・ English: Business Level
・ Has at least 3 years working experience as In-country Representative (Assistant Manager Level) or Customer Service Executive or Sales at Studying Oversea Consulting Companies.
・ Not switching job frequently ( working at a company not less than 2 years)

<Necessary Skills>
・ Well knowledge of the education system and the admissions criteria
・ Flexible with working hours
・ Excellent presentation, communication and interpersonal skills
・ Demonstrated ability to meet deadlines and targets

<Preferable Skill / Experience>

・ Customer-service orientated and consultative approach to selling
・ Sensitivity to cultural and linguistic differences
・ Enthusiastic and willing to take on additional responsibilities
・ Comfortable in high pressure environments
・ Enthusiastic and willing to take on additional responsibilities
・ Ability to work independently with minimal supervision and as part of a team

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