Sales Support Engineer – Farming Solutions

COMPANY PROFILE
 Address: District 1, HCMC
 Business Type: A German Company
 Industry:  Company has carried out turn-key pig projects in Asia region. We offer practical, economical and environment friendly solutions for future needs of pig producers. Company is the recognised market leader in the entire industry. Across five continents and in more than 100 countries. Our name stands for long - lasting quality, rapid service and unsurpassed know – how. 
 Established in Vietnam: 2010


GENERAL INFORMATION
 Position: Sale Support Engineer – Farming Solutions
 Level: Staff
 Contract Term: Permanent 
 Recruitment Reason: Replacement 
 Expected joining date: ASAP
 Work Location: HCMC Office 
 Work Time: 8:00 - 17:00 (Monday – Friday)
 Salary Range: VND 15,000,000 – VND 16,000,000


JOB DUTIES
 Report line: Vietnamese Sales Manager & Director 
 Responsibilities
- To prepare and ensure all quotations reports & technical order check requested by salesman and agents are made available within the prescribe time and MUST have good knowledge and familiar with Enterprise system at all times. 
- Provide quality customer services by ensuring all enquiries, feedback and complaints / requests from salesman and agents are addressed within the time frame given. 
- Maintain a high standard of professionalism in dealing with clients and enhance the good reputation of the Company as well as build a close relationship with existing clients. 
- Receiving and executing client’s order and prepare all relevant documents for further action. Besides create and maintain a proper filling on all client projects correspondence. 
- Coordinate and facilitate daily operations (products ordering, feedback and information) with other departments such as Logistics, Warehouse and Finance. 
- Coordinate with technician, salesman and agents for short ship, product faulty and warranty claims. 
- Assist the Sales people or Superior or head of Department on providing product and market information and customer feedback to the management for decision making. 
- Timely update open quotations for prompt actions of Sales people. 
- Effectively communicate across all divisions/countries and local distributors to achieve business outcomes. 
- Ensure satisfactory level of services for customers. 


JOB REQUIREMENTS
Desirable Experiences 
- Diploma in Engineering or Technology. 
- Good command of English language skills i.e. written, reading, listening & speaking. 
- Minimum 2-3 year experiences in related position. 
- Exercise teamwork spirit and work closely with other colleagues at all times. 
- Demonstrated ability to work in a proactively teamwork and defined project timeframe. 
- Good proven interpersonal, verbal and written communication skills. 
- Strong computer skills with competency in MS Office, CAD 2 D & 3D. 
- Experienced and familiar with pig or poultry equipment is an advantage. 
- Candidates currently with multi-national companies in similar roles and responsibilities would be advantageous. 
Desirable Characteristics
- Hard working and focused with a commitment to getting the job done. 
- Capable of working independently as well as part of a team. 
- Able to work in a fast paced environment with many competing priorities. 
- Trustworthy and dependable. 
- Able to maintain discretion and confidentiality. 
- Strong organization and time management skills with incredible attention for detail. 
 

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