Direct Shop Manager - Automobile

- "1. Direct shop Management:
- Manage the daily operations of Direct Shop (DS).
- Manage sales and sales & service targets, expenses, profits, assets and budget
- Manage all aspects of the shop to ensure high standards in the layout, merchandise display, advertising, sales promotions and product information to convey the desired image the Company.
- Oversee sales, promotions and campaigns
- Supervise employees engaged in sales & service work
- Monitor and analyze market trends and customer needs
- Supervise to make suggestions to improve product performance
- Monitor sales & service process to ensure quality in the entire process.
2. Customer Service Duties
- Ensure all customers are receiving a high level of customer service
- Control customer feedback, customer's complaints or inquiries and market research
- Follow up with maintenance in making sure that the customers goods has been delivered on time properly plus to make sure that the service has completed the requested work with a complete customer satisfaction.
3. Administrative Duties
- Manage human resources of DS
- Ensure compliance of employees with established security, sales, and recordkeeping procedures and practices.
- Give the required guidance and solve any issue related to the shop or its operations.
- Insure that DS adhere the company policies and procedures within operational activities."

<Necessary Skill / Experience >
Educaition Background: Bachelor Degree
Age: From 35
Foreign Language: English Business Level

Working experience:
- Must have experience as Automobile Direct Shop or Showroom Manager/Supervisor
Other skills:
- Microsoft Office
- Problem Solving and project management
- Customer service and interpersonal
- Team work and delegation
- Financial abilities and skills
- Safety and security
- Leadership and managing people"

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