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求人掲載はこちら

  1. 日本語を使って働きたい人のための求人サイト
  2. ホーチミン で仕事を探す
  3. Call Center Supervisor - Services

Call Center Supervisor - Services

800 〜 1000 USD

  • RGFタレントソリューションズ株式会社
  • 勤務地: ホーチミン
  • 日本語レベル:未分類 │実務経験:未分類
  • 掲載終了
掲載期間:2017/07/27~2018/01/24

仕事概要

職種 営業、事務、企画、物流系/コールセンター、カスタマーサポート
業種 IT、通信、インターネット/ ハード系
雇用形態 未分類
ポジションレベル 本部長/経営層レベル
募集人数 1名
希望入社時期 -
必須語学力
活かせる語学 -
勤務時間 その他
福利厚生・休暇

仕事詳細

COMPANY PROFILE
Address: Tan Binh District, HCMCBusiness type: 100% investment from JapanSize: Up to 500 employeesIndustry: ServicesProduct range(s): E-commerceEstablished in Vietnam: 2014
GENERAL INFORMATION
Position: CALL CENTER SUPERVISOR - SERVICESJob code: JO-170720-132689Level: SupervisorContract term: Permanent Recruitment reason: ReplacementExpected joining date: Pursuant to Vietnam Labor LawWork location: District 3, HCMCWork time: Monday - Saturday (Candidate can choose fixed work time)Bonus and incentives: 13th month bonus (fixed) / Performance bonus twice a year / Salary review once per yearBenefit(s): SHUI / Annual health check / Company tripSelection process: Two rounds (Company Operation Manager -> Client’s Operation Manager)
JOB DUTIES
- Report to Vietnamese Operation Manager at both companiesJob Responsibilities:- Managing an Inbound team comprises of Team Leaders, Trainer, QA and CS agents in all aspects of a call center context- Planning and executing strategically Operation through forecasting, roistering, monitoring, briefing, coaching, and others- Highly involving in identifying agent gaps and offer prevention plan accordingly - Responsible for monitoring CS agents in terms of quality and quantity to meet operational requirements from Clients- Handling escalation cases from customers to ensure due process is adhered properly with highest customer service oriented mindset- Handling and taking full responsibilities for escalation cases from client to ensure lesson/experience learned and no re-occurrence- Taking full credits to train/retrain CS agents to sustain service quality and quantity at par level- Following and making sure all team members are actively involved activities Service Improvement and Motivation Program- Providing Performance Reports and analysis such as attendance, achievement, activities assigned, etc- Making valid decisions on complaints, despite from customers or the client, which required special treatment, such as complaint are not resolved in a specified period in accordance with the Service Level Agreement, bulk cases, and others- Developing personal performance and team members (Team leader and agents) such as training, briefings, seeking information latest, and others- Monitoring, make sure all member of team (team leader and agent) actively involved in the activities of Quality Service Management and Assessments- Carry out all the above activities in accordance KPI set by the Client- Doing the responsibility and authority in accordance with the business processes defined by the Client- Voluntarily taking inbound calls to support operation, when needed
JOB REQUIREMENTS
Desirable Background and Experience:- Qualification: Bachelor Degree in relevant field- Language skill(s): English business level- From 3+ years of professional experience in call center / customer support in quality assurance / improvement role in BPO (business processing outsourcing) industry- Having OTA (online travel agency) exposure is a plus- Able to effectively manage cross-functional projects; experience working with 24-hour operation and performance targets is favorableDesirable Characters:- Gender: Any- Age: Up to 32- Project management experience, able to work independently on multiple concurrent initiatives- Demonstrated problem-solving skills, strategic and analytical capabilities- Result-oriented, problem solving and analytical skills and customer-focused

面接について

連絡先

ベトナムホーチミン 地図



担当者名:

Call Center Supervisor - Services

RGFタレントソリューションズ株式会社

800 〜 1000 USD

掲載終了

会社概要

RGFタレントソリューションズ株式会社Call Center Supervisor - Services RGFタレントソリューションズ株式会社Call Center Supervisor - Services

RGFタレントソリューションズ株式会社

人材、教育、コンサル、専門サービス /人材紹介、求人広告

RGF Professional Recruitment Japanは、日本最大規模の人材総合サービスカンパニー リクルートの海外展開ブランドにおける人材紹介部門の日本拠点です。日本国内でビジネスを展開する外資系企業並びにグローバル企業様を中心に、幅広いレベルのバイリンガル人材をご紹介しています。リクルートブランドとアジアの主要都市を網羅するRGFのネットワークを活かし、転職を希望される方、クライアント企業様双方にとって最適なサービスをご提供いたします。



RGF Professional Recruitment Japanの事業領域

RGF Professional Recruitment Japanはジュニアレベルからマネジメントレベルを中心に、すべての業種、職種の案件を取り扱っています。また、8,000,000を超える業界屈指の人材データベースから、大手外資系企業、グローバル企業に対して業界トップレベルの人材をご紹介することが可能です。

RGFプロフェッショナルリクルートメントジャパン
東京都品川区大崎2-1-1 ThinkPark tower 6階
(+81)3-6422-4400

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