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  3. IT Service Executive - Insurance

IT Service Executive - Insurance

500 〜 800 USD

  • RGF HR Agent
  • Location: Hanoi
  • Japanese level:Uncategorized │Required length of experience:Uncategorized
  • Close
Date:2017/10/23~2018/04/22

Job summary

Job category IT Engineering (System Engineer / Web / Gaming)/System Engineer (Operation / Quality Control / Support)
Industry Human Resources / Education / Consulting / Professional Services/ Auditing Firm / Accounting Firm / Law Firm
Employment type Uncategorized
Position level Director or Above
Number of openings 1
Desired entry time -
Required language skill
Foreign language competence -
Working hours Others
Welfares / Leave systems

Work details

GENERAL INFORMATION

§  Position: IT SERVICE EXECUTIVE - INSURANCE

§  Job code: JO-171020-138848

§  Level: Staff

§  Contract Term: Permanent

§  Recruitment Reason: New-hire

§  Expected joining date: ASAP

§  Work Location: Hoan Kiem District, Hanoi

§  Work Time:

-         Monday-Friday (8:00~17:00)

§  Salary Range: Negotiable (competitive to the market)



JOB DUTIES

§  Report to Vietnamese Senior Manager

§  Assigned to IT Division

§  Job Responsibilities

-          Effectively manage users’ requirement, support users, manage IT front end devices and summarize report to meet users’ requirement or expectation and existing IT system constraints

-          Provide IT optimized service/ solution for businesses and operations of the whole company

-          Ensure IT service and related projects to meet objectives and required designs

-          Execute operation efficiency program and new service/ solutions

-          Support IT management in setting up IT strategy, governance, controls, standards, processes and procedures

      1/ IT Helpdesk:

-          Register all requests to system

-          Support users on It-related matters to ensure smooth operation for users

-          Close cases with requesters’ acceptance

-          Support users when they cannot fulfill by themselves

-          Resolve front end IT issues

-          Make all front-end IT asset, services and vendors ready to support users effectively

      2/ IT Procurement:

-          Procure or dispose all front-end IT devices/ services/ accessories/ consumable parts/ spare parts

-          Procure/ renew all front-end IT service maintenance

-          Periodically settle for all related vendors

-          Prepare for IT budget/ plan in IT front-end service area

      3/ IT Quality Controller:

-          Be responsible for maintaining the quality and reliability of IT services

-          Supporting users effectively in IT service area

-          Compose IT manual/ guides and train IT knowledge to users to reduce support cases

      4/ Projects:

-          Communicate with all parties involved in project at every project’s milestones

-          Setup IT facilities for new users/ new comers/ visitors

      5/ Reports:

-          Timely summarize, submit all prediodical reports (IT weekly, IT Monthly System Incident, IT monthly, Quarterly IT Steering Committee, Monthly attendance, Quarterly Information Security reports, etc.)

-          Timely report all outstanding IT issues to higher managers

-          Timely update and manage related front-end assets

-          Gather all documents and submit to IT audits

      6/ Others:

-          As per assigned by superiors and other office work as required by the Company

 

JOB REQUIREMENTS

§  Desirable Background & Experience:

-          Qualification: Graduate in IT at a well-known university

-          Language Skills: English fluency

-          At least 2 years’ experience in IT, in which at least 1.5 years in IT service and 0.5 year in trouble shooting

-          High analytical skills

-          Understanding essential concepts on insurance business and operation

-          Good background in IT support services, infrastructure and security

-          Good in interpersonal, presentation and communication skills

§  Desirable Character:

-          Gender: Any

-          Age: Any

-          Personality: ethical, compliant, collaborative, customer focus, driving results, managing execution, problem solving, business acumen, organizational savvy, strategic agility

 

About interview

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VietnamHanoi Map



Name of person in charge of hiring:

IT Service Executive - Insurance

RGF HR Agent

500 〜 800 USD

Close

Company overview

RGF HR AgentIT Service Executive - Insurance RGF HR AgentIT Service Executive - Insurance

RGF HR Agent

Human Resources / Education / Consulting / Professional Services /Staffing / Recruiting

RGF (Recruit Global Family) is the overseas corporation of Recruit Holdings Co., Ltd., Japan's largest talent comprehensive service and information service group enterprise, has started for more than 50 years, based on excellent business philosophy and management experience. Transcend national borders, we will discover new opportunities and possibilities worldwide.
RGF HR Agent provides solid support for the hiring activities of companies and the job-hunting activities of applicants as a general HR service company.
We provide not only regular recruitment but also RPO (Recruitment Process Outsourcing), contracts and so on. We deliver comprehensive services that could only be offered by RECRUIT=RGF, which is number one in Japan in the field of talent introduction, temporary staffing and recruitment information advertising. Having thoroughly met the needs of leading companies in Japan, we will also provide our consummate, high-quality services overseas. RECRUIT=RGF, which is number one in Japan, will continue taking on the challenge of becoming number one in the world.

JAPAN: RGF HR Agent Japan (CDS)
Address: 東京都渋谷区広尾1-13-7恵比寿イーストビル2F
TEL (+81)3-6422-4400
Website: http://www.rgf-hragent.asia/en/japan

CHINA: RGF HR Agent (Shanghai)
Address: 上海市淮海中路8号 蘭生大厦9F
TEL (+86) 21 5331 8000
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Suzhou)
Address: 蘇州市工業園区蘇州大道西1号 世紀金融大厦1615室
TEL (+86) 512 6262 3595
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Beijing)
Address: 北京市朝陽区東三環中路39号建外SOHO,A座902室
TEL (+86) 10 5869 0121
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Tianjin)
Address: 天津市和平区南京路189号津汇広場一号楼1106单元
TEL (+86) 22 2331 1169
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Dalian)
Address: 大连市高新技术产业园区黄浦路537号(七贤路)泰德大厦811室
TEL (+86) 411 8445 7095
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Guangzhou)
Address: 广州市天河区林和西路161号 中泰国际广场A塔1309室
TEL (+86) 20 8527 4585
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Shenzhen)
Address: 深圳市罗湖区嘉宾路2018号深华商业大厦2507室
TEL (+86) 755 8237 5208
Website: http://www.rgf-hragent.asia/china

HONGKONG: RGF HR Agent Hong Kong Limited
Address: Unit 2206, 22/F, Wu Chung House, 213 Queen’s Road East, Wan Chai, Hong Kong
TEL (+852) 2537 2557
Website: http://www.rgf-hragent.asia/en/hongkong

VIETNAM: RGF HR Agent Vietnam Co., Ltd.
Address: RM903 Central Plaza 17 Le Duan St., Dist 1 Ho Chi Minh City
TEL (+84) 8 3911 5800
Website: http://www.rgf-hragent.asia/en/vietnam

THAILAND: RGF HR Agent Recruitment (Thailand) Co., Ltd.
Address: 689 BHIRAJ TOWER at EmQuartier, 23rd Floor, Room No. 2304-2306 Sukhumvit Road, North Klongton Sub-District, Vadhana District, Bangkok 10110
TEL (+66)2-021-0333
Website: http://www.rgf-hragent.asia/thailand/

SINGAPORE: RGF HR Agent Singapore Pte. Ltd.
Address: 71 Robinson Road #05-04 Singapore 068895
TEL (+65) 6221 7437
Website: http://www.rgf-hr.com.sg/

INDIA: RGF Select India Private Limited
Address: 704-705-706, 7th Floor, Vatika City Point, MGRoad, Gurgaon 122002
TEL (+91)124 4139711
Website: http://www.rgf-hragent.asia/en/india

INDONESIA: PT. RGF Human Resources Agent Indonesia
Address: Jakarta Office: Graha Pratama, P1F (21F), Jl. M.T.Haryono Kav. 15, Jakarta 12810, Indonesia
TEL (+62) 21 8378 2866
Website: http://www.rgf-hragent.asia/en/indonesia

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