Customer Service Engineer - Manufacturing

GENERAL INFORMATION

§  Position: Customer Service Engineer - Manufacturing

§  Job code: JO-180315-149564 

§  Level: Staff

§  Contract Term: Permanent

§  Recruitment Reason: Expansion

§  Expected joining date: ASAP

§  Work Location: HCMC

§  Work Time:

ü  Monday-Friday (8am-5pm)

§  Salary Range: negotiable

JOB DUTIES:

§  Report to Vietnamese Sales Manager

§  Assigned to CS Department

§  Job Responsibilities:

1-     After Sales Support – Maintenance

-       Plan and organize plant and equipment inspection, servicing programme

-       Commission new Buhler equipment

-       Co-ordinate with customers for the maintenance work

-       Carry out trouble shooting and repairs as necessary 

-       Set up a maintenance schedule

-       Review, improve, update maintenance practices to be in line with industries best practices

-       Develop innovative solutions to complex technical problems that arise during start-up.

2-    After Sales Support – Training and Reporting

-       Provide training to customers

-       Prepare written reports in full details of the service activities of the trouble process

3-    CS Business Development

-       Assess customers’ needs and make recommendations with regards to spare parts, upgrading and process improvement

-       Promote spare parts, retrofit, upgrade, maintenance contract sales.

 

JOB REQUIREMENTS:

§  Desirable Background & Experience:

-       Bachelor Degree in Automation, Mechatronics.

-       2 years of experience in general manufacturing practices and service engineer.

-       Knowledge in Automation, Mechatronics.

-       Ability to work independently

-       Good written and verbal communication in English

-       Able to communicate well with multi-cultural people to send the right message to other parties

-       Able to balance conflicting priorities in order to manage workflow and ensure completion of projects or tasks and meet stipulated deadlines.

-       Ability to work with Microsoft Office

-       In-depth knowledge of machine responsible and acts as a technical “go to” resource or use good judgement to handle issues and problems.

-       Good customer service skills with a focus on resolving issues and completing the scope of service in a timely and professional manner

-       Good time management

-       Team work skill

-       Knowledge of CRM system is a plus.

-       Technical knowledge to understand customer needs

§  Desirable Character:

-          Gender: Any

-          Age: 27-35

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