Home Appliance Service Manager - Consumer Electronic

Company Overview
Position: HOME APPLIANCE SERVICE MANAGER – CONSUMER ELECTRIC
Job code: JO-180621-165604
Headcount: 1
Level: Staff
Contract term: Permanent
Recruitment reason: Expansion
Expected joining date: Pursuant to Vietnam Labor Law
Work location: District 1, HCMC
Work time: Monday - Friday (8:00 - 17:00)
Salary range: Gross 1200 - 1500 USD /Per Month /Negotiable
Bonus and Incentives: 13th month salary/ Performance review once per year
Benefit(s): Annual leave/ Insurance base on Vietnamese Law
Selection Process: Two or Three rounds

Job Description
Report to Department Manager
Home Appliance Service Manager in charges and ensures smooth operation of the technical team which covering after sales service activities for home appliances include air conditioner, refrigerator, electric fan and so on in Southern territory of Vietnam
Job Responsibilities:
-In charge for technical management of after sales service for home appliance products
-Make sure after sales service activity does its best to meet customer needs by troubleshooting problems, solving customer complaints, giving helpful technical support to authorized service centers.
-Co-operate with other sections to setup and maintain authorized service network.
-Oversee the smooth functions relating regular technical training for authorized service center as well as dealers.
-Provide training and guidance to team members in order to achieve targets towards department objectives.
-Verify service jobs reported from partners.
-Regular review of work flow and propose improvement of in charged operation.
-Reporting monthly about service quality and customer satisfaction.
-Other duties as assigned.

Requirements
Desirable Background & Experience:
Essential Requirements
-Qualification/Certificate: Bachelor degree in related Engineering
-Language Skills: English – Business level
-Gender: Male
-Age: 30 - 38
-Working experience in troubleshooting of home appliance refrigeration systems.
-Minimum 5 years of relevant experience in handling customers, authorized service center, including 3 years in managing a team.
-Proficiency in MS office
-Experience in ISO 9000 system implement.
Desirable Character:
-Strong leadership, analytical and problem solving skills.
-Good interpersonal and communication skills with emphasis on understanding customers.

Additional Job Information
Please kindly be noted that only shortlisted candidate will be approached. For further information about the job, please kindly contact us via our telephone No. of 028-3911-5800

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