Hanoi- Sales CS Engineer - Manufacturing

COMPANY PROFILE

 Address: Thu Thua District, Long An Province
 Business Type: Joint Venture 
 Size: 200 
 Industry: Engineering
 Product Range: auxiliaries and machines
 Established in Vietnam: 2013


GENERAL INFORMATION
 Position: CS Sale Engineer - Manufacturing
 Level: Staff 
 Contract Term: Permanent 
 Recruitment Reason: Expansion
 Expected joining date: ASAP
 Work Location: Hanoi, home base
 Work Time: 
 Monday-Friday (8am-5pm)
 Bonus and Incentives: 13th month bonus / Performance review 
 Selection Process: Two rounds 


JOB DUTIES:
 Report to Vietnamese CS Manager
 Assigned to CS Department 
 Job Responsibilities:
1. Sales and development service business
- Visit customer to show presentation, samples, catalogues, of our product (Rolls, Dies, Refurbishment service etc...), inform them about our advantages, pricing and availability
- Research and identify potential customers
- Plan and modify product configurations to meet customer needs.
- Prepare and deliver technical presentations that explain products or services to customers
- Develop sales plans to introduce products in new markets.
- Collaborate with sales teams to promote products and to provide sales support.
- Create quotations or sales contracts
- Keep records of transactions, generate sales reports and forecast
- Calculate the price based on production costs


2. Production management
- Receive the order from customer
- Determine production requirement, plan and establish work schedule, assignment and production sequences to meet goals
- Plan or estimate material, tools or equipment to meet production requirement
- Explain specifications or requirement of work order to the operator
- Direct and coordinate the activities of workers engaged in the production, such as inspectors, machine setup or adjustment, and fabricators.
- Observe and monitor the operation of machine to ensure that the operator conform to processing standards
- Maintain operations data, such as time, production, and cost records, and prepare management reports of production results.
- Inspect materials, products, or equipment to detect defects or malfunctions.
- Check and supervise maintenance of machine
- Confer and negotiate with suppliers to find material or equipment to meet production requirement
3. After Sales Support – Maintenance
- Plan and organize plant and equipment inspection, servicing program 
- Commission new Company equipment 
- Co-ordinate with customers for the maintenance work
- Carry out trouble shooting and repairs as necessary  
- Set up a maintenance schedule 
- Review, improve, update maintenance practices to be in line with industries best practices
- Develop innovative solutions to complex technical problems that arise during start-up.
4. After Sales Support – Training and Reporting
- Provide training to customers
- Prepare written reports in full details of the service activities of the trouble process
JOB REQUIREMENTS:
 Desirable Background & Experience:
- Diploma in Mechanical Engineering, preferably in Machinery
- 2 years of experience in general manufacturing practices
- 2 years of experience in sales and customer service 
- Technical knowledge to understand customer and needs and machine process
- Knowledge of sales and service in process engineering operations
- Knowledge of GM and VN process
- English: Business level
- Knowledge MS Office, SAP CRM
- Good time management 
- Team management skills
- Leadership skills
- Negotiating skills & Sales skills
- Quality control Analysis
 Desirable Character:
- Gender: Any
- Age: 25-35

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