Service Engineer - Machinery

<Number of employees : Total : 30 Local : 19 Japanese : 11 >
<Report Line: Japanese General Manager (of the Department)>
<Team Member: 3 (Japanese GM, Japanese Service Engineer, Vietnamese Admin Assistant>
<Number of Subordinates: 0 person >

<Products: Excavators, Wheel loaders, Dump trucks >
<Clients: Japanese and local companies >
<Saturday Working: No >

<Job Responsibilities>
This position will be mainly working with "dealers", as known as this company's distribution agencies.
1. With dealers:
・Provide on-site support and advice to diagnose and troubleshoot heavy equipment hydraulic, electrical, engine and transmission faults and repair.
・Support in new product assembly, provide equipment and parts training.
・Review and process warranty claims, assist in spare parts recommendation and inspection.
・Coordinate with dealer to collect and analyze data for market surveys and research, business planning and marketing support activities.

2. Other tasks:
・Identify opportunities for developing construction machinery products.
・Handle and resolve customer’s concerns and inquiries relating to the equipment machinery products and service.
・Prepare and analyze monthly service reports.
・Support General Manager in delivering business strategies for operational efficiency for the product and service activities.

<Necessary Skill / Experience >
・Education: College and above in Mechanical, Electrical or Mechatronic Engineering.
・Gender: Any
・Age: 27 - 35 years old (Any can apply)
・Language: English business level (for internal communication mainly)
・Experience: Have at least 5 years experience working as Service Engineering in Machinery industry.
・Skills: Good Microsoft Office (Word, Excel, Powerpoint)
<Preferable Skill / Experience>
・Have Japanese skills
・Have knowledge or working experience in construction machinery industry.

<Personality>
・Good communication and presentation. Good problem solving and negotiation skills to engage with dealers in a professional and competent manner
・Able to work independently and be self-motivated
・Positive attitude and strong customer orientation

<Schedule>
・Hiring reason: Increase headcount
・Interview round: 1 face-to-face interview(Might have one more with HR in Singapore)
・Interviewer: Japanese General Manager (of the Department)
・Test: Not yet
・Interview language: English or Japanese depending on the candidate.
・Expected joining date: October 2020

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