Freight Forwarding General Manager

<Position Objective/Expectation >
- General Manager is responsible for both sales and operations of freight forwarding business of the Company to ensure operations quality, customer management and overall development of existing and new businesses.

<Job Responsibilities>
1) Management of forwarding operations and business plan
- Monitor operations and business performance of forwarding on daily basis in line with Company’s policy, business plan and growth strategy.
- Follow up on operations procedures and resolve any issue or incident occurred.
- Monitor and ensure operations and service quality to meet customers’ expectations and requirements with excellent customer service of the team
- Full P&L responsibility to meet target of revenue and profit, report and analyze business result versus plan and targets/KPI
- Build good relationship with customers at all levels
- Develop annual and middle term business plan for the department

2) Management of forwarding team
- Ensure operational stability and productivity of the entire operation
- Ensure team members have the necessary tools/resources to achieve assigned tasks in a quality/efficient manner.
- Monitor and assist team members with their role development
- Provide technical advice and resolution to work our issues occurred in the team.
- Responsible for performance reviews, management and feedback of reports

3) Business Development
- Introducing Company’s brand and building up Company’s reputation in Vietnam market
- Develop freight forwarding sales & marketing strategies and plan
- Develop new business of existing accounts and new customers
- Actively participates in the sales process, set the sales goals, participate in Company’s periodical sales meetings and personally contributes to the results

<Necessary Skill / Experience >
・Education: Bachelor’s degree in International Trade, Marine transport, Supply Chain management...
・Age: 32~45 years old
・Gender: Any
・Language: English - Business level (TOEIC score > 600)
・Having good Computer skills
・ 10+ years of experience in equivalent position or Senior Leader in International freight forwarding with proven track record in mix of operations and business development.
・Industry Knowledge and ability to present Company’s services and related information in a persuasive way to all audiences, organizations and/or potential customers.
・Strong problem-solving and critical thinking skills, demonstrate drive and tenacity to work to and achieve targets
・Good people management experience, ability to influence, collaborate and manage the team and sharp problem solving skill
・Can work under pressure and high sense of teamwork and responsibility
・Excellent communication skills: outgoing, positive, engaging in conversation and willing to give up your free time to interact internally and externally. This requires the skill of public speaking and the ability to speak comfortably in front of a group.

VietnamHo Chi Minh Map

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