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  3. Infrastructure Service Operations Specialist - Medical Equipment

Infrastructure Service Operations Specialist - Medical Equipment

1200 〜 1600 USD

  • RGF HR Agent
  • Location: Ho Chi Minh
  • Japanese level:None(+Studying) │Required length of experience:Uncategorized
  • Close
Date:2023/11/30~2024/05/28

Job summary

Job category IT Engineering (System Engineer / Web / Gaming)/System Engineer (Network / Database / Server / Communication Infrastructure / Security)
Industry Other/
Employment type Uncategorized
Position level Other
Number of openings 1
Desired entry time -
Required language skill

English (Business)

Foreign language competence -
Working hours Others
Welfares / Leave systems

Work details

<Job Responsibilities>
1. IT Infrastructure Monitoring
- Orchestrate and control the day-to-day IT operations as part of the overall IT infrastructure.
- Monitor and coordinate the operational processes and third-party service providers to ensure stable, safe and efficient IT operations.
- Oversee the change, incident and problem management process (backlog management) and collaborate with the relevant teams and external service provider.
- Monitor servers, networks, and computer systems ensuring that they work reliably and securely using dashboards and alert management systems.
- Oversee troubleshooting processes by launching alerting processes and coordinating service restoration.
- Ensure IT security and compliance with relevant regulatory requirements and company policies related to IT service management.
- Ensure IT Infrastructure devices are kept up to date with the latest security patches and updates.
- Monitor for potential risk and vulnerability within the Local Business and Infrastructure and work together with the Global IT Security Team for mitigation.
2. Process Alignment
- Help streamline processes to ensure that support teams have the tools needed to drive customer satisfaction.
- Contribute to the alignment of service operations processes to the change, incident, and problem management processes (including incident logging, prioritization, and task assignment).
- Support the development of technical and process standards for IT infrastructure architecture.
3. SLAs and Performance Management
- Work closely together with the Provider Management to monitor SLA delivery of third-party service provider.
- Manage third party service delivery escalation.
- Work with service provider to improve levels of service availability and minimize downtime.
- Review performance statistics and feed into required reporting dashboards.
- Contribute to the development and management of the IT service budget, ensuring that resources are allocated appropriately and cost-effectively.
- Work with the Country & Global Finance and Provider Manager to ensure the monthly, quarterly and Yearly forecasting and actual billing is reviewed and submitted timely manner
4. Continuous Improvement
- Help develop a customer-centric business approach with cross-departmental efforts and initiatives.
- Identify technical improvement and innovation potentials for IT infrastructure services and coordinate their implementation with external IT infrastructure service providers and internal application teams.
- Improve the user experience and security of current IT infrastructure services and implement optimization measures together with other departments and external partners.
- Drive innovative and customer-oriented development and standardization of IT infrastructure services.


<Necessary Skill / Experience >
- Education Background: Bachelor's Degree, major in Business Informatics, Computer Science, Information Systems, Information Technology, Business Administration or (Business) Engineering
- Language: English - Business Level
- Experience:
+ Having 3 - 5 years of working experience in IT Service and/or Operations Management
+ Experience working with service providers for outsourced IT infrastructure services including contract and SLA management.
+ Strong experience in MS Office 365
- Knowledge:
+ Excellent knowledge of IT Operations within the respective focus areas.
+ Excellent understanding of IT processes with formal training in ITIL

<Preferable Skills>
- Experience working in the Healthcare/ MedTech industry desirable.

About interview

Liaison

VietnamHo Chi Minh Map



Name of person in charge of hiring:

Infrastructure Service Operations Specialist - Medical Equipment

RGF HR Agent

1200 〜 1600 USD

Close

Company overview

RGF HR AgentInfrastructure Service Operations Specialist - Medical Equipment RGF HR AgentInfrastructure Service Operations Specialist - Medical Equipment

RGF HR Agent

Human Resources / Education / Consulting / Professional Services /Staffing / Recruiting

RGF (Recruit Global Family) is the overseas corporation of Recruit Holdings Co., Ltd., Japan's largest talent comprehensive service and information service group enterprise, has started for more than 50 years, based on excellent business philosophy and management experience. Transcend national borders, we will discover new opportunities and possibilities worldwide.
RGF HR Agent provides solid support for the hiring activities of companies and the job-hunting activities of applicants as a general HR service company.
We provide not only regular recruitment but also RPO (Recruitment Process Outsourcing), contracts and so on. We deliver comprehensive services that could only be offered by RECRUIT=RGF, which is number one in Japan in the field of talent introduction, temporary staffing and recruitment information advertising. Having thoroughly met the needs of leading companies in Japan, we will also provide our consummate, high-quality services overseas. RECRUIT=RGF, which is number one in Japan, will continue taking on the challenge of becoming number one in the world.

JAPAN: RGF HR Agent Japan (CDS)
Address: 東京都渋谷区広尾1-13-7恵比寿イーストビル2F
TEL (+81)3-6422-4400
Website: http://www.rgf-hragent.asia/en/japan

CHINA: RGF HR Agent (Shanghai)
Address: 上海市淮海中路8号 蘭生大厦9F
TEL (+86) 21 5331 8000
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Suzhou)
Address: 蘇州市工業園区蘇州大道西1号 世紀金融大厦1615室
TEL (+86) 512 6262 3595
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Beijing)
Address: 北京市朝陽区東三環中路39号建外SOHO,A座902室
TEL (+86) 10 5869 0121
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Tianjin)
Address: 天津市和平区南京路189号津汇広場一号楼1106单元
TEL (+86) 22 2331 1169
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Dalian)
Address: 大连市高新技术产业园区黄浦路537号(七贤路)泰德大厦811室
TEL (+86) 411 8445 7095
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Guangzhou)
Address: 广州市天河区林和西路161号 中泰国际广场A塔1309室
TEL (+86) 20 8527 4585
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Shenzhen)
Address: 深圳市罗湖区嘉宾路2018号深华商业大厦2507室
TEL (+86) 755 8237 5208
Website: http://www.rgf-hragent.asia/china

HONGKONG: RGF HR Agent Hong Kong Limited
Address: Unit 2206, 22/F, Wu Chung House, 213 Queen’s Road East, Wan Chai, Hong Kong
TEL (+852) 2537 2557
Website: http://www.rgf-hragent.asia/en/hongkong

VIETNAM: RGF HR Agent Vietnam Co., Ltd.
Address: RM903 Central Plaza 17 Le Duan St., Dist 1 Ho Chi Minh City
TEL (+84) 8 3911 5800
Website: http://www.rgf-hragent.asia/en/vietnam

THAILAND: RGF HR Agent Recruitment (Thailand) Co., Ltd.
Address: 689 BHIRAJ TOWER at EmQuartier, 23rd Floor, Room No. 2304-2306 Sukhumvit Road, North Klongton Sub-District, Vadhana District, Bangkok 10110
TEL (+66)2-021-0333
Website: http://www.rgf-hragent.asia/thailand/

SINGAPORE: RGF HR Agent Singapore Pte. Ltd.
Address: 71 Robinson Road #05-04 Singapore 068895
TEL (+65) 6221 7437
Website: http://www.rgf-hr.com.sg/

INDIA: RGF Select India Private Limited
Address: 704-705-706, 7th Floor, Vatika City Point, MGRoad, Gurgaon 122002
TEL (+91)124 4139711
Website: http://www.rgf-hragent.asia/en/india

INDONESIA: PT. RGF Human Resources Agent Indonesia
Address: Jakarta Office: Graha Pratama, P1F (21F), Jl. M.T.Haryono Kav. 15, Jakarta 12810, Indonesia
TEL (+62) 21 8378 2866
Website: http://www.rgf-hragent.asia/en/indonesia

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