Customer Service - Logistics

COMPANY PROFILE

 Address: Tan Binh District, HCMC
 Business Type: 100% investment from Japan 
 Size: <50 
 Industry: Logistics
 Established in Vietnam: 2005


GENERAL INFORMATION
 Position: Customer Service - Logistics
 Level: Staff
 Contract Term: Permanent 
 Recruitment Reason: Expand
 Expected joining date: TBA 
 Work Location: Ho Chi Minh City
 Work Time:
 Monday-Friday (8am-5pm) 
 Saturday: morning 8am-12pm 
 Bonus and Incentives: 13th month bonus / Performance review once or twice per year 
 Benefit(s): TBA
 Selection Process: Two rounds 


JOB DUTIES:
 Report to Sales Manager
 Assigned to Sales Department 
 Job Responsibilities:
- Arranging shipment from origin to destination to ensure customer satisfaction
- Handle all requests from customers
- Booking with airlines and confirm shipments to customers
- Manage daily emails/ phone calls from customers
- Prepare bill of lading and send pre-alert to agents and customers as well
- Cooperate with OPS team and agent for DDP, EXW shipments as pick-up, do customs clearance and other need to met customer requirement.
- Tracing and update schedule to customers.
- Input data into system properly and on time
- Follow instruction and request from Manager


JOB REQUIREMENTS:
 Desirable Background & Experience:
- Bachelor degree 
- At least 2 years in air freight forwarding
- Language: English – communication skill is required
- Able to us MS office such as Word, Excel, Outlook and other applied softwares
- Take night shift until 22:00, 1 or 2 days per week.
 Desirable Character:
- Gender: Any
- Age: 25 - 35

VietnamHo Chi Minh Map

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