Chief Operation Officer - Hospitality

GENERAL INFORMATION

§  Position: CHIEF OPERATION OFFICER - HOSPITALITY

§  Job code: JO-170829-135362

§  Expected joining date: Pursuant to Vietnam Labor Law (as soon as possible)

§  Work location: Hanoi

§  Work time: Monday - Friday (8:00am - 5:30pm), lunch break (12:00 - 1:30pm)
Every Saturday morning (8:00am - 12:00pm)

§  Selection process: Two rounds (COO -> CEO)

JOB DUTIES

§  Report to Japanese CEO (male, 50s)

§  Subordinates: 5 Managers (S&M, HR, Accounting, CS, Planning)

§  Job Responsibilities:

-        Overview operation of all departments in the company and support when needed

-        Consult CEO and raise proposal to improve company business, make short-term business plan if any

-        Supervise core mission of Customer Service team and Sales team; give appropriate instructions and support to achieve all the goals and KPI target of each department

-        Work Planning team to raise more ideas for improvement of sales and customer service; set new operation and monitor result until it can run smoothly and hand over to Department Manager

-        Together with Planning team to take initiatives to analyze, make plan and proceed necessary steps for new strategies / projects of the company

-        Review and prepare all financial reports to be submitted CEO on time, responsible for their quality and correctness

-        Based on budget approval from CEO control and manage budget; be the final person to approve cash out, guarantee that cash flow is on plan and there is no mistake or cash out without any official approval

-        Act as company representative to deal with issues regarding customers, employers and government authorities

-        Work as internal control officer and guarantee that everything follows company policy; in case of incidents, report to CEO immediately and propose solutions

-        Be the key person to connect and maintain good coordination among managers and departments

-        Temporarily cover task of managers in case of lacking resources or during transition period

-        Create and maintain good company culture, working environment; raise motivation of staffs

 

JOB REQUIREMENTS

§  Desirable Background and Experience:

-        Qualification: Bachelor Degree in related fields

-        Language skill(s): English fluent

-        Computing: MS Office proficiency

-        Good analysis skills, data driven and strategic mind

-        Able to work under high pressure and multi task handling

-        Excellent verbal and written communication

-        Well-disciplined, detail and process oriented with critical thinking and problem solving abilities 

-        Understanding about Accounting and Finance, Sales and Marketing, Customer Service and HR management

-        Broad background, exposure to and experience in the entire research, planning and implementation

-        Proven working experience as Chief Operation Officer at foreign service companies will be a big plus

§  Desirable Characters:

-        Gender: Any

-        Age: Any

 

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