Training Supervisor (Call Center) - Services

GENERAL INFORMATION

§  Position: TRAINING SUPERVISOR - SERVICES

§  Job code: JO-170919-136560

§  Level: Supervisor

§  Contract term: Permanent

§  Recruitment reason: New-hired

§  Expected joining date: Pursuant to Vietnam Labor Law (the sooner the better)

§  Work location: Tan Binh District, HCMC

§  Work time: Monday - Friday (8:00 - 17:00) & every other Saturday based on company’s request

§  Salary range: Gross 23.000.000 - 45.000.000 VND

JOB DUTIES

§  Job Responsibilities:

-       Work independently and take charge of all internal training activities of the Division

-       Work closely with Asean training team (Thailand, Indonesia) to attain comprehensive understanding of training materials on new products, soft skills, updated technology… for all levels of Contact Center employees

-       Translate training materials into Vietnamese and design training content for each target audience

-       Make plan for training budget and schedule for every month / quarter / half year / whole year

-       Directly deliver training courses and/or cooperate with specific trainer of big projects in providing training as planned

-       Check and improve training results; conduct periodical reports to Line Manager

-       Go on occasional business trips as per requested

JOB REQUIREMENTS

§  Desirable Background and Experience:

-       Qualification: Bachelor Degree in relevant field

-       Language skill(s): English fluent

-       Computing: MS Office proficiency

-       From 2+ years of experience working as exactly Call Center Trainer

-       Training skills:

ü  Plan, coordinate, implement comprehensive training programs for staffs

ü  Organize periodical/irregular training effectively

ü  Work independently on multiple concurrent initiatives

ü  Conduct reports properly and promptly

ü  Possess self-development skills and good collaboration with related parties

§  Desirable Characters:

-       Gender: Any

-       Age: Around 30-40s

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