Call Center Agent - Services

GENERAL INFORMATION

§  Position: CALL CENTER AGENT - SERVICES

§  Job code: JO-171006-137903

§  Level: Staff

§  Headcounts: 6

§  Contract term: Permanent

§  Recruitment reason: Expansion

§  Expected joining date: Pursuant to Vietnam Labor Law (the sooner the better)

§  Work location: District 3, HCMC

§  Work time: Shift working (total 7 shifts including 1-2 night shifts 9pm-6am per month), off one day per week (not fixed)

§  Salary range: Gross 7.500.000 - 8.000.000 VND + monthly KPI salary (500.000 - 1.500.000 VND after probation)

JOB DUTIES

§  Report to Vietnamese Operation Manager at both companies

§  Assigned to OTA project (24-hour operation) at client’s site

§  Team structure: Supervisor -> Leader -> Call Center Agent (this position)

§  Job Responsibilities:

-       Respond to clients’ inquiry on orders, complaints, helpdesk… regarding OTA industry (hotel booking, tour booking, e-tickets…)

-       Perform day-to-day operational activities in customer service

-       Give excellent services to customers; deal with all kinds of incoming requests via phone, email, SNS, Facebook, Twitter…

-       Propose ideas and innovative solutions to enhance team productivity

-       Other ad-hoc tasks as per requested by Line Manager

 JOB REQUIREMENTS

§  Desirable Background and Experience:

-       Qualification: Minimum high school graduation

-       Language skill(s): English business level (dealing with around 80 inquiries per day in which 2-3% are from foreign customers)

-       Computing: MS Office, SNS applications

-       From 1+ years of professional experience in 24/7 call center environment

§  Desirable Characters:

-       Gender: Any

-       Age: Up to 30

-       Able to work on shift during weekend and holidays

-       Personality: dynamic, adapatable, positive, well-disciplined, honest

VietnamHo Chi Minh Map

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