Tóm tắt công việc
| Nghề | Ngành dịch vụ (Bán lẻ, Giải trí, Làm đẹp, Giao thông)／Giải trí (du lịch, khách sạn, dịch vụ cưới) |
|---|---|
| Ngành | Ngành khác／ Ngành khác |
| Hình thái tuyển dụng | Nhân viên chính thức |
| Chức vụ | Tùy vào năng lực, kinh nghiệm |
| Số lượng tuyển dụng | 1 người |
| Ngày muốn vào làm | - |
| Kỹ năng ngôn ngữ cần thiết |
Tiếng Anh （Thành thạo） |
| Ngôn ngữ có thể sử dụng | - |
| Thời gian làm việc | Toàn thời gian |
| Ngày nghỉ / Phúc lợi y tế | As per Vietnamese Law. |
Chi tiết công việc
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Về cuộc phỏng vấn
Địa chỉ liên lạc
Việt NamHà NộiKhách sạn Sheraton Hà Nội K5 Nghi Tàm, 11 Xuân Diệu, Tây Hồ, Hà Nội. Bản đồ
Tên người phụ trách tuyển dụng：Phuong Nguyen
Japanese Guest Relation Officer
Sheraton Hanoi Hotel
Lương thỏa thuận/ Không công khai
