Personal Claims Executive - Insurance

GENERAL INFORMATION

§  Position: PERSONAL CLAIMS EXECUTIVE – INSURANCE

§  Job code: JO-171026-139121 

§  Level: Staff

§  Contract Term: Permanent

§  Recruitment Reason: New-hire

§  Expected joining date: ASAP

§  Work Location: Hoan Kiem District, Hanoi

§  Work Time:

-         Monday-Friday (8:00~17:00)

§  Salary Range: Negotiable (competitive to the market)

§  Allowance(s): Various types of allowances (telecommunication allowance, pocket allowance, special language allowance, risk surveyor duty allowance, hotline duty allowance, etc.)

§  Bonus and Incentives: Monthly salary guaranteed bonus / Short term incentive bonus / Long service award

§  Benefit(s): Minimum of 15 annual leave days / Premium healthcare insurance package including health and accident insurance in addition to basic insurances regulated by the Labor Code to employees and their entitled families’ members (depends on level of employees) / Annual health check-up at high standard level / Annual company summer vacation and parties with teambuilding activities and talented performances

§  Other(s): Training opportunities sponsored by the Company (on-job-training, soft skills, professional knowledge and certificate (ANZIIF, CII, ACCA, Actuary, etc.), technical exchange seminar, etc.) / International and professional work environment with high ethic and compliant culture

 

JOB DUTIES

§  Report to Vietnamese Senior Executive, Claims Manager & General Manager

§  Assigned to Claims Division

§  Job Responsibilities

-         To handle personal claims in Hanoi and claims exceeding the limit of HCMC.

-         To join the required trainings to be delivered by outsourced providers or by Company Regional Offices.

-         To deliver necessary training sessions and seminar to the clients.

-         To comply with the guidelines of the Claims Manual and compliance requirements.

-         To set appropriate reserves within the authorized limit and report to authorized persons as required.

-         To follow up outstanding claims information and negotiate with claimants for settling of the claims.

-         To keep a good communication with customers (internal and external) to achieve greater customer satisfaction claims services.

-         To observe accuracy, completeness and timeliness when carrying out daily responsibilities.

-         To prepare reports, statistics for relevant internal meetings.

-         Contribute to the sales function of the Company:

o   Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff without delay.

o   Assist in handling claims in a way which will enhance the Company’s image and reputation for services of high speed and efficiency.

o   Ensure that cases beyond personal authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays.

-         To execute other office tasks as required by the Company

 

JOB REQUIREMENTS

§  Desirable Background & Experience:

-         Qualification: Graduate with major in English language. Japanese language is a preference

-         Language Skills: Fluent in English.

-         Good communication skills, written and verbal.

-         Good grounding in concepts of risk management, controls and auditing.

-         Good knowledge of accounting principles and standards.

-         Effective inter-personal skills is required to create and expand partnership with internal and external customers as well as to influence the way the business partners think, feel or behave.

-         Analytical and synthetically ability.

§  Desirable Character:

-         Gender: Any

-         Age: Any

-         Personality: ethical, compliant, collaborative, customer focus, driving results, managing execution, problem solving, business acumen, organizational savvy, strategic agility

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