Technical Support - IT Solutions

Company Overview
Position: TECHNICAL SUPPORT－IT, Communications, Internet
Job Code: JO-180411-151551
Headcount(s): 1
Level: Staff
Contract Term: Permanent
Recruitment Reason: New Hire
Expected Joining Date: Negotiable
Work Location: District 3, HCMC Choose an item.
Work Time:
-Monday – Friday (8:00~17:00)
Salary Range: Gross 11,500,000 VND / Per Month / Non negotiable
Allowance(s): Parking fee / Certificate allowance (MCSE and CCNP)
Bonus and Incentives: 13th month bonus (or more depends on performance) / Attractive bonus policy / Salary raise once per year
Benefit(s): Annual leave 14 days per year / Annual health check / Weekly teambuilding activities
Selection Process: Two rounds (face-to-face)

Job Description
Report to Vietnamese Manager
Assigned to Network Technical Support Team
Job Responsibilities:
1-2nd level customer support
-Take care of the troubles that first level support members couldn’t solve
-Contact to vendor (maker) support, and get the instruction from vendor, then conduct the instruction
-Contact to 3rd level support, sometimes directly contact to customers
-Analyze the data and make documentations
-Train the 1st level support about new procedures or the solution of unknown problems
2-Technical support as IT help desk for local customers
-Support customers and internal staffs for PC, server and network problems (remote only for customers)

Requirements
Desirable Background & Experience:
Essential Requirements
-Qualification/Certificate: Bachelor's Degree
-Language Skills: Be good at English communication (4 skills: listening, speaking, reading, writing)
-Gender: Any
-Age: 20-28
-Experience: Relevant working experience as Network Technical Support
-Be diligent, meticulous, genuine
-Be good at analyzing data and making documentation (with MS Excel, MS PowerPoint)
Preferable Requirements
-It’s good to have knowledge or be experienced in working with Server, PC, Firewall, VPN (Configuration, Operation or Maintenance, Remote Desktop)
-Knowledge or be experienced in troubleshooting for Thin Client (Virtual Desktop Infrastructure)
-Knowledge or be experienced in VMware (VSphere) and Citrix (XenDesktop)
-Ability or be experienced in making presentation/ training
-Taking part in social activities is a plus
 Desirable Character:
-Personality: Be diligent, meticulous, genuine

Additional Job Information
Please kindly be noted that only shortlisted candidate will be approached. For further information about the job, please kindly contact us via our telephone No. of 028-3911-5800

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