Japanese Speaking - IT Engineer - IT

<Job Responsibilities>
• Understand customers' business environments and issues, and organize customer issues based on the information we have collected.
• Understand the technical requirements and needs of customers, and propose optimal solutions.
• Design and make technical documents for proposals to submit to customers.
• Collaborate with the sales team to support sales activities from a technical perspective.
• Follow up, manage project progress, and take prompt action to ensure it is on schedule, and meets customer demand.
• Solve the trouble that occurs while the projects are in process (if any) by cooperating with other colleagues in the team.
• Install software for IT equipment such as Application software for PC and software for Servers.
• Install driver for hardware such as Printer, USB…
• Config for WAN and security equipment such as Router, Firewall…
• Deliver equipment to customers at the schedule assigned by managers.
• Take responsibility for the technical of the whole project even after it is finished.
• Keep up-to-date with the latest technology trends and product knowledge to provide the best solutions to customers.
• Maintain and develop a close, good relationship with customers for long-term business opportunities.
• Make troubleshooting for customers if any.
• Give IT consult to customer if requested.
• Support for customers after sales in case of trouble or warranty.
• Make reports:
+ Make Service Report as Standard of the company's service.
+ Make reports of a project on the process and on schedule.
+ Make reports of new plan and strategy (if any)
+ Make reports of trouble and solutions.


<Necessary Skill / Experience >
・Education: Bachelor's Degree, major in IT is highly preferable
・Language: Japanese - Business Level (Equivalent to N2 or more) and English - Conversational Level
・Experience:
- Having 3 years of working experience in the IT field.
- Having at least one of the below requirements:
1) Good IT skills and knowledge of PC and Server (Windows OS is the main, Linux is a plus)
2) Good IT skills and knowledge of Network Equipment (Router, Switch, Firewall, etc)

・Other Optional Skills and Knowledge:
1) PABX (PBX)
2) Access Control
3) Security Camera
4) Cabling (LAN/Tel)
5) Power (Electricity)
6) Virtualization, Cloud, SDWan
7) Operation Work (Monitoring, helpdesk, etc)
8) IP-VPN and Internet VPN
9) WAN design including Leased line, MPLS, etc

・Personalities:
- Punctual, reliable, supportive, hardworking
- Good communication skills, negotiation skills, and problem-solving skills.
- Willing to learn

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