IT Executive in HCMC - Services

COMPANY PROFILE
Business Type: 100% investment from Japan 
Industry: Insurance service
Product Range: Non-life insurance products (property, marine cargo, motor and engineering)
Established in Vietnam: 1995


GENERAL INFORMATION
Position: IT EXECUTIVE (Mk)
Job code: JO-161004-111057
Level: Staff
Contract Term: Permanent 
Expected joining date: ASAP
Work Location: District 1, HCMC
Work Time:
-Monday - Friday (8AM – 5PM)
Salary Range: Negotiable
Allowance(s): Parking / Phone / Pocket
Bonus and Incentives: 13th month bonus 
Benefit(s): Annual Leave 15 days per year / Social and Healthcare Insurance


JOB DUTIES
Report to Senior Manager 
Assigned to IT Division
Main Tasks:
-Effectively manage users’ requirement, support users, manage IT front end devices and summarize report to meet users’ requirement of expectation and existing IT system constraints
-Execute OEP and new services/solutions/systems
-Support IT management in setting up IT strategy, governance, controls, standards, processes and procedures
Specific Tasks:
1.IT service activities
-Register all requests to system
-Support users on IT-related matters to ensure smooth operation for users
-Close cases with requesters’ acceptance
-Support users when they cannot fulfill by themselves
-Resolve front end IT issues
-Make all front-end IT asset, services and vendors ready to support users effectively
2.IT software and/or system development activities
-Collect requirements for company business, analyze them by business specification
-Develop applications or enhancements or system under supervision
3.IT Procurement activities
-Procure or dispose all front-end IT devices/ services/ accessories/ consumable parts/ spare parts
-Procure/ renew all front-end IT service maintenance
-Periodically settle for all related vendors
-Prepare for IT budget/ plan in IT front-end service area
4.Project activities
-Communicate with all parties involved in project at every project’s milestones
-Setup IT facilities for new users/ newcomers/ visitors
5.Report activities
-Timely summarize, submit all periodical reports (IT weekly, IT Monthly System Incident, IT monthly, Quarterly IT Steering Committee, Monthly attendance, Quarterly Information Security reports, etc.)
-Timely report all outstanding IT issues to higher managers
-Timely update and manage related front-end assets
-Gather all documents and submit to IT audits
6.Others
-As per assigned by superiors and other office work as required by the Company


JOB REQUIREMENTS
Must:
-Gender: Any
-Age: Any
-Qualification: Graduates in IT at a well-known university (software development or security major is preferable) 
-Language Skills: English fluency
-At least 2 years of experience in IT, in which at least 1 year in software development and 1 year in IT service/ system/ security
-High analytical skills
-Understanding essential concepts on insurance business and operation
-Good background on IT areas including software, security development and support services
-Good in interpersonal, presentation and communication skills
Other competencies:
-Good time management
-Good cost and benefit analysis mindset
-Influencing and networking
-Target setting

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