Service Engineer - Automotive

COMPANY PROFILE

 Address: 
 Trading Office: Tan Binh District, HCMC
Factory: Dong Nai Province
 Business type: 100% investment from Japan 
 Size: 1000++ employees
 Industry: Manufacturing and trading
 Product range: Motobikes and cars
 Established in Vietnam: April 1995


GENERAL INFORMATION
 Position: SERVICE ENGINEER - AUTOMOTIVE
 Level: Executive
 Contract term: Permanent 
 Recruitment reason: Expansion
 Expected joining date: Pursuant to Vietnam Labor Law
 Work time: Monday-Friday (7:45am-4:45pm)
 Salary range: Gross 600-800 USD (negotiable based on candidate’s capability)
 Allowance(s): Transportation, meal, attendance, business trip allowance
 Bonus and incentives: 13th month bonus (fixed) / Performance bonus and salary review once per year
 Benefit(s): SHUI / Annual health chech / Company trip
 Selection process: Two rounds (Line Manager and HR Manager -> Japanese General Manager)


JOB DUTIES
 Report to Vietnamese Service Manager (male, 40s)
 Team size: 8-10 members
 Job Responsibilities:
- Investigate and solve technical problems facing distribution network
- Handle complaints from customers and/or any major incidents
- Conduct and keep accurate records of discussions/correspondence with internal departments and customers
- Improve customer service policies and standards; lead and supervise customer service team
- Other ad-hoc tasks as per request by Line Manager


JOB REQUIREMENTS
 Desirable Background and Experience:
- Qualification: Bachelor Degree or Diploma Degree in related field
- Language skill(s): English business level
- Experience working with motorcycles and/or automobiles OR new graduate from exactly Mechanical Engineering/Automation (must)
 Desirable Characters:
- Gender: Male
- Age: Around 30s
- Able to go on frequent business trips around the South of Vietnam
- Good interpersonal skills to train and deal with dealers and distributors

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