Japanese Speaking - System Support Leader

<Job Responsibilities>
- Provide support on routine work related to SAP system and other applications in the corporation
- Act as a point of contact to receive requests from users or other related businesses to support in timely manner and ensure SAP services are available and reliable to meet the business expectations.
- Delegate and monitor tasks which have been requested by users to team members
- On top and control all task which has been requested by users such as plan, status, progress, issue/problem related to
- Help members to resolve incorrect tasks or remove blockers related to tasks
- Report status, enhancement works, actual progress timely to Japan
- Manage routine work requests by users and follow-up promptly
- Working closely with other teams (eg: SAP Basis, SAP ABAP…) and Business Unit to ensure issues and requests are addressed timely.
- Assist business users in gathering requirements and preparing of Change Request application.
- Support users in carrying out User Acceptance Test
- Post-deployment support.
- Update system documentation and training documents/user manual
- Provide training to users

<Necessary Skill / Experience >
- Gender: Any
- Age: 27 - 35
- Education Background: Bachelor's Degree
- Experience: Have real working experience in Application Maintenance Support (AMS) with 1 year of experience at Level Leader
- Language: Japanese - Business Level (equivalent to N2) and English - Conversational Level
- Other Skills & Knowledge:
+ Good interpersonal and communication skills; ability to work well on cross-functional project teams and foster team commitment to tasks.
+ Good documentation skills using MS Office applications

<Preferable Skill / Experience>
- Have knowledge in business processes related to finance, logistics are plus
- Knowledge in Application Development or IT Infra configuration is Plus
- Experience in Software development is plus

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