Solution Implementation Specialist - Software

<Job Responsibilities>
- Adhere to standard transition and project management by utilizing industry-standard tools and methodologies
- Takes a solution products responsibility (maybe cross-functional, cross-organization, cross-service, involving 3rd parties) to takeover solution delivery to the customer
- Responsible to implement (installing, configuring, troubleshooting, supporting) complex/custom solutions as part of the Professional Services processes
- Participates in technical discovery, kick-off meetings with customers
- Manages and deploy POC to customer, responsible for managing quality, delivery time, cost of project and leading them to success
- Solutions documentation completed in full, with formal testing, sign-off and handover capability enabled
- Responsible to resolve and/or proposing acceptable solutions for technical issues faced during delivery of services
- Manages risk during implementation and ongoing operations
- Drives strategies to minimize calls and improve response time, resolution time of software problems
- Delivers technical support to contracted customers and tracks time utilization/ problem resolution within the problem management system
- Provides rollover support to end-users, when the Help Desk is not available, or issue escalation is required
- Assists in the development of the solution
- Performs other duties as assigned

<Necessary Skill / Experience >
- Age: 25-36
- Gender: Male is preferred
- Educational background: Bachelor in Computer Science, or any IT field, or Technology certification
- Language skills: English - Business level
- Manage and deliver projects on schedule, within budget and with a high level of customer satisfaction
- Continuously develop and maintain excellent skills within the business solutions domain

- Working Experiences:
• Min 2 years (OK) of experience in Enterprise IT environment
• Experience in working as pre/post-sales role… is preferred
• Knowledge of general computer networks, Operating Systems

<Personality>
• A detailed technical and customer-relevant understanding of all provided solutions
• Strong customer management skills
• Strong communication skills – spoken, written
• Strong analytical and problem-solving skills

<Preferable skills/ experience>
• Utilizing strong scripting skills in well-known languages or similar scripting skills

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