Service Engineer - Consumer Electronics

COMPANY PROFILE

 Address: District 3, HCMC
 Business Type: 100% investment from Japan 
 Industry: Consumer Goods
 Product Range: Musical Instruments (Piano, Keyboard, Guitar, Drum) and Professional Audio Equipment
 Year established in Vietnam: 2012


GENERAL INFORMATION
 Position: SERVICE ENGINEER – CONSUMER ELECTRONICS
 Headcount(s): 1
 Level: Staff
 Contract Term: Permanent 
 Joining Date: ASAP
 Work Location: District 3, HCMC
 Work Time:
- Monday-Friday (9:00~18:00)
 Allowance(s): Governed under VN law
 Bonus and Incentives: 13th month bonus / Bonus for profit share is dependent on the performance (in April)
 Benefit(s): Social, Unemployment and Medical Insurance 
 Selection Process: Two rounds


JOB DUTIES
 Report to Vietnamese Service Engineering Manager
 Assigned to Customer Service Department
 Job Responsibilities:
- Manage and support the warranty center’s operations in repair and maintenance of defective products/ products with technical defects for customers in accordance to the prescribed process and time.
- Consult and solve customer’s complaints about technical issues related to the usage, operation or technical errors of the products during the warranty & repair process.
- Consult and answer customer’s inquiry about how to repair and fix simple errors during the products usage process and instruct customers on how to use the products (if any).
- Component management (Import-Export).
- Collect the results of monthly product warranty to report to the management level.
- Participate in training courses on new products techniques.
- Arrange and hand-over documents to concerned departments.
- Other jobs as required by management level.


JOB REQUIREMENTS
 Desirable Background & Experience:
- Qualification: College’s degree or Vocational school’s degree, majoring in Electronics
- Language Skills: English Conversational level
- Expertise in electronics, able to read block diagrams and use the test equipment
- Prefer candidates with experience in repairing electronics devices such as organ, home audio system, professional
- Good teamwork, communication, interpersonal and persuasion skills
- Proficiency in PC, MS, email, etc.
 Desirable Character:
- Gender: Any
- Age: 20-29
- Personality: honest, flexible

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