Chinese Speaking - Executive (Back) in Hanoi - Taiwanese Division - Services

GENERAL INFORMATION

§  Position: CHINESE SPEAKING – EXECUTIVE (BACK) IN HANOI – TAIWANESE DIVISION

§  Job code: JO-170811-134288

§  Level: Staff

§  Contract Term: Permanent

§  Recruitment Reason: New-hire

§  Expected joining date: ASAP

§  Work Location: Hanoi

§  Work Time:

-          Monday-Friday (8:00~17:00)

§  Allowance(s): Various types of allowances (telecommunication allowance, pocket allowance, special language allowance, risk surveyor duty allowance, hotline duty allowance, etc.)

§  Bonus and Incentives: Monthly salary guaranteed bonus / Short term incentive bonus / Long service award

§  Benefit(s): Minimum of 15 annual leave days / Premium healthcare insurance package including health and accident insurance in addition to basic insurances regulated by the Labor Code to employees and their entitled families’ members (depends on level of employees) / Annual health check-up at high standard level / Annual company summer vacation and parties with teambuilding activities and talented performances

§  Other(s): Training opportunities sponsored by the Company (on-job-training, soft skills, professional knowledge and certificate (ANZIIF, CII, ACCA, Actuary, etc.), technical exchange seminar, etc.) / International and professional work environment with high ethic and compliant culture

 

JOB DUTIES

§  Report to Taiwanese Senior Manager

§  Assigned to Taiwanese Division

§  Job Responsibilities

-          Achieve Company’s turnover target.

-          Service all assigned Company’s clients

-          Attend to enquiries from Company’s clients on new business, renewal and provide prompt and efficient service to all clients.

-          To develop new business.

      Client Service:

-          To review renewal list for timely reminders to clients

-          To offer quotations for clients

-          To issue insurance policies

-          To look for new clients, approaching clients, selling insurance and taking care of clients

-          To conduct non-life insurance seminars for both current and potential clients (explain the cover of insurance policy and claim procedure)

-          To coordinate risk management seminars for existing clients

-          To execute risk survey at client’s site as basic for offering quotation

      Outstanding/Unclear Premium:

-          To update the status of outstanding premium and follow up the overdue premium to ensure collecting premium fully and timely

      Business Administration:

-          To report any unusual problems to direct management

      With concerned departments:

-          To cooperate with Claims Division:

·         to settle the claim smoothly for customers in compliance with the company’s procedure;

·         to follow up any pending claim cases;

·         to organize risk/claim management seminars, risk survey at client’s site

-          To coordinate with Underwriting Division:

·         to follow up with Business Processing Section for operation matters;

·         to work closely with Underwriting Section for quotation and coverage;

·         to cooperate with Loss Control Engineer to make risk survey at client’s site.

-          To coordinate with HR Division for HR issues and Finance & Planning Division for all related jobs or in closed coordination with other departments for special events organized by Company.

      Others

-          To update the market trends directly influenced on company’s business activities;

-          To report any unusual problems if any;

-          To assist Senior Manager in finishing related reports assigned by company;

-          To assist Senior Manager in monthly expenses declaration report and other reports, as well as some administrative assigned by Mingtai branch;

-          To execute other office work as required by the Company.

 

Job RequirementS

§  Desirable Background & Experience:

-          Qualification: University Graduation or College Graduation (special cases)

-          Language Skills: Mandarin fluency & Good at English

-          Marketing and sales background

-          Strong marketing sense

-          Clearly understand working procedure & flow chart

-          Be highly aware of requirement to be professional to provide high quality service to clients

-          Good communication skills

-          Others (Preferable): Well know all insurance products and be able to explain to clients their coverage is a plus

§  Desirable Character:

-          Gender: Any

-          Age: Any

-          Personality: Open, active, customer-oriented, service-minded

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