仕事概要
| 職種 | 技術職（販売、設計、開発、生産管理）／販売、メンテナンス |
|---|---|
| 業種 | 電気、電子、機械／ 総合電機、電気 |
| 雇用形態 | 未分類 |
| ポジションレベル | 本部長/経営層レベル |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 | |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 |
仕事詳細
GENERAL INFORMATION
§ Position: SENIOR CUSTOMER SERVICE - TECHNOLOGY
§ Job code: JO-170927-137215
§ Level: Executive
§ Contract term: Permanent
§ Recruitment reason: Replacement
§ Expected joining date: Pursuant to Vietnam Labor Law
§ Work location: District 1, HCMC
§ Work time: Monday - Friday (8:00 - 17:00)
§ Salary range: Gross 700 - 900 USD
JOB DUTIES
§ Job Responsibilities:
- Support service strategy set by Regional/Management, thus develop and recommend short and long term proposal through appropriate market an product research
- Undertake the primary responsibility for partner management and customer service
- Coordinate closely with regional team for support and guidance
- Act as first level of post-sales technical support for all Epson product ranges
- Ensure spare part availability through proper forecasting and management
- Understand local environmental and product safety standards
- Guarantee cost management and control
- Analyze reports/data and provide for management reporting
- Other ad-hoc tasks as per requested by Line Manager
JOB REQUIREMENTS
§ Desirable Background and Experience:
- Qualification: Bachelor Degree in electrical engineering or computer engineering
- Language skill(s): English fluent
- Computing: MS Office tools
- From 3+ years of experience in area of customer service support, especially IT partner management
- Experienced in SAP and CRM systems as well as B2B service support
- Good analytical mindset and professionalism in handling partners and customers
- Excellent communication and interpersonal skills
§ Desirable Characters:
- Gender: Male preferable
- Age: Around 30s
- Personality: confident, responsible, able to withstand different levels of stress
面接について
連絡先
Senior Customer Service - Technology
RGFタレントソリューションズ株式会社
500 〜 800 USD
