Junior IT Engineer - Energy

<Job Responsibilities>
Duties and responsibilities for this position include but are not limited to the following:
• Resolves supporting requests and handles developer/office staff satisfaction and continuous service delivery demands.
• Works in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person and self-service.
• Assists the use of personal computer hardware, software, and specialized mainframe
technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs.
• Sets up and configures desktop computers, peripherals and accounts assigning security level.
• Installs software and installs and repairs hardware and peripherals.
• Provides basic troubleshooting, repair, and maintenance for computer equipment (e.g.,
microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems.
• Diagnoses and resolves software and hardware incidents, including operating systems and across a range of software applications.
• Supports troubleshooting, including video conferencing and audio-conferencing room systems, projectors, digital screens, and other related equipment.
• Resolves incidents with printers, copiers, scanners, Wi-Fi, laptops, and desktops.
• Tests software programs application inhouse.
• Studies news software functions, gives guidance, and retrains end users.
• Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.
• Administers user accounts. Maintains systems, databases, and web pages.
• Designs and produces basic reports.
• Transfers computer files between platforms.
• Accurately records, updates and documents requests using the IT service desk system.
• Other IT tasks assigned by line manager.


<Necessary Skill / Experience>
・Education: Bachelor's degree in Information Technology, or any related field
・Gender: any
・Age: 27 - 40 years old
・Language: English business level (good communication skills in English for written and verbal).
・Experience:
- Have 2-4 years of exposure or experience in a multi-operation system or/and any service-oriented environment
- Proficient in hardware, software, and network troubleshooting.

<Preferrable Skill / Experience>
- Possesses MCSA (Microsoft Certified Systems Administrator) or MCSE (Microsoft Certified
Systems Engineer) certification is an advantage.
- Experience within an oil/gas or thermoelectric facility is helpful but not required.

Việt NamKhácVietnam - Thanh Hoa Bản đồ

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