IT Salesforce application support specialist - Manufacturing

<Responsibility>
- Provide timely and effective support to end-users experiencing technical issues with Salesforce and associated applications.
- Address user inquiries, troubleshoot problems, and offer solutions to ensure a positive user experience.
- Assist users with login issues, data access, reporting, and application functionality
- Participate in the entire application lifecycle, focusing on coding and debugging
- Perform unit tests to optimize performance
- Assist in configuring Salesforce settings, profiles, roles, and permissions to meet user needs.
- Work with developers to implement minor customizations and enhancements to Salesforce objects, workflows, and processes.
- Provide training and support to internal teams

<Necessary Skill / Experience >
- Gender: any
- Age: 28 - 40
- Education Background: Bachelor's Degree in computer science, engineering or equivalent industry experience
- Language: English - Business Level
- Experience: At least 3-4 years of progressive experience in Salesforce delivery management, business analysis, and technology implementation in full life-cycle enterprise CRM engagements.
+ 2-3 years of experience working with the Salesforce customization on LWC, Aura, web services, Apex, SOQL, Visual Force, Visual Code/Eclipse IDE, Data Loader, Reports and Dashboards
+ Hands-on experience with SFDX Tools.
+ Hands-on experience with GIT source control tool & branching model
+ Knowledge and experience with Salesforce static code analysis tool
+ Knowledgeable in software development methodologies such as Agile and SDLC, as well as digital development platforms, tools and deployment technologies

<Preferable>:
- Knowledge and experience with CI/CD Tools is a plus.
- Knowledge of Mulesoft or integration with 3rd party system (eg SAP) is a plus.

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