Manager - IT Division - Services

 GENERAL INFORMATION

Position: MANAGER – IT DIVISION

Job code: JO-170811-134285

Level: Manager

Work Location: Hoan Kiem District, Hanoi

Work Time:

-        Monday-Friday (8:00~17:00)

Allowance(s): Various types of allowances (telecommunication allowance, pocket allowance, special language allowance, risk surveyor duty allowance, hotline duty allowance, etc.)

Bonus and Incentives: Monthly salary guaranteed bonus / Short term incentive bonus / Long service award

 

JOB DUTIES

§  Report to Vietnamese Senior Manager

§  Assigned to IT Division

§  Job Responsibilities

-        Maintain the company’s information systems to provide maximum reliability and processing speed, while safeguarding data and providing access to data according to approved user profiles. Maintain Internet and e-mail access based on provider availability. Maintain telephone and voice-mail systems to provide efficient internal and external communications. Maintains working knowledge of application software to provide timely and comprehensive support to system users. Provide coordination of facilities issues as requested.

-        Designs, specifies, configures, installs and maintains DRP systems, Servers, Security Systems, WAN, LAN and hardware, software and telecommunications systems to assure timely, secure and reliable processing of data as required by business operations.

-        Maintains network file servers, PC workstations, printers, routers, switches, modems, cabling and Internet communication devices to assure timely, secure and reliable access by all locations and all authorized users.

-        Maintains and upgrades network and application software as needed.

-        Establishes and maintains network users, user environments, directories, and security.

-        Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software applications.

-        Responsible for the daily maintenance, testing, and safeguarding of network and data file backup media and proper storage.

-        Develops and communicates standards for use, operations, and security of network, personal computers, and data.

-        Communicates with other departments to report and resolve hardware, software and operations problems.

-        Consults with other department managers to develop system solutions consistent with organizational strategies and objectives.

-        Responsible for installation, maintenance and staff training of telephone, e-mail systems.

-        Provides in-house administration of the telephone system, coordinating maintenance and support with outside vendors as needed.

-        Trains users on software and equipment usage.

-        Establishes and maintains extensions and users, including ads, moves and deletes, user system software.

-        Maintains or coordinates maintenance of system hardware.

-        Establishes and coordinates external communications systems, including telephone and cable lines.

-        Responsible for ongoing repair and maintenance off all data processing system equipment

-        Responsible for the secure maintenance and timely retrieval of all stored data, including electronic copies

-        Assists Senior IT Manager in management of physical facilities, including the coordination of new sites, renovations, utilities, and maintenance.

-        Assists Senior IT Manager with development of information system plans, recommendation for selection of hardware and software applications, and maintenance of system, researching and evaluating new technologies and assisting with contract negotiations.

-        Other duties as assigned.

 

 

Job RequirementS

§  Desirable Background & Experience:

-        Qualification: Graduate in IT at a well-known university (IT system major is preferable)

-        Language Skills: English fluency

-        Minimum of 4 years’ current experience in information systems (IS) and telephony management, including an in-depth knowledge of Computer networking, network administration, internet, e-mail and operating systems.

-        Working knowledge of telephone system operations, routers and communication lines.

-        Demonstrated well-developed written and oral communication skills.

-        Demonstrated ability to provide training and support to users.

-        Ability to assess information system needs, to generate system development plan, and to recommend selection of appropriate hardware and software.

-        Ability to manage multiple tasks and provide emergency support.

-        Knowledge and ability to interpret and comply with applicable regulations.

-        Ability to exercise good judgment in evaluating situations and making decisions.

-        Ability to use tact and sensitivity to timing in personal transactions.

 

§  Desirable Character:

-        Gender: Any

-        Age: Any

-        Personality: ethical, compliant, collaborative, customer focus, driving results, managing execution, problem solving, business acumen, organizational savvy, strategic agility

 

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