Tóm tắt công việc
| Nghề | Nghề yêu cầu kỹ thuật (Bán hàng, Thiết kế, Phát triển, Quản lý sản xuất)／Bán hàng, Bảo trì |
|---|---|
| Ngành | Điện, Điện tử, Máy móc／ Điện, điện máy tổng hợp |
| Hình thái tuyển dụng | Chưa phân loại |
| Chức vụ | Cấp giám đốc trụ sở/điều hành kinh doanh |
| Số lượng tuyển dụng | 1 người |
| Ngày muốn vào làm | - |
| Kỹ năng ngôn ngữ cần thiết | |
| Ngôn ngữ có thể sử dụng | - |
| Thời gian làm việc | Khác |
| Ngày nghỉ / Phúc lợi y tế |
Chi tiết công việc
GENERAL INFORMATION
§ Position: SENIOR CUSTOMER SERVICE - TECHNOLOGY
§ Job code: JO-170927-137215
§ Level: Executive
§ Contract term: Permanent
§ Recruitment reason: Replacement
§ Expected joining date: Pursuant to Vietnam Labor Law
§ Work location: District 1, HCMC
§ Work time: Monday - Friday (8:00 - 17:00)
§ Salary range: Gross 700 - 900 USD
JOB DUTIES
§ Job Responsibilities:
- Support service strategy set by Regional/Management, thus develop and recommend short and long term proposal through appropriate market an product research
- Undertake the primary responsibility for partner management and customer service
- Coordinate closely with regional team for support and guidance
- Act as first level of post-sales technical support for all Epson product ranges
- Ensure spare part availability through proper forecasting and management
- Understand local environmental and product safety standards
- Guarantee cost management and control
- Analyze reports/data and provide for management reporting
- Other ad-hoc tasks as per requested by Line Manager
JOB REQUIREMENTS
§ Desirable Background and Experience:
- Qualification: Bachelor Degree in electrical engineering or computer engineering
- Language skill(s): English fluent
- Computing: MS Office tools
- From 3+ years of experience in area of customer service support, especially IT partner management
- Experienced in SAP and CRM systems as well as B2B service support
- Good analytical mindset and professionalism in handling partners and customers
- Excellent communication and interpersonal skills
§ Desirable Characters:
- Gender: Male preferable
- Age: Around 30s
- Personality: confident, responsible, able to withstand different levels of stress
Về cuộc phỏng vấn
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