Tóm tắt công việc
| Nghề | Kỹ sư IT (SE, Web, Game)／SE (ứng dụng, quản lý chất lượng, hỗ trợ) |
|---|---|
| Ngành | Nhân lực, Giáo dục, Tư vấn, Dịch vụ chuyên môn／ Công ty kiểm toán, Văn phòng kế toán, Văn phòng pháp lý |
| Hình thái tuyển dụng | Chưa phân loại |
| Chức vụ | Cấp giám đốc trụ sở/điều hành kinh doanh |
| Số lượng tuyển dụng | 1 người |
| Ngày muốn vào làm | - |
| Kỹ năng ngôn ngữ cần thiết | |
| Ngôn ngữ có thể sử dụng | - |
| Thời gian làm việc | Khác |
| Ngày nghỉ / Phúc lợi y tế |
Chi tiết công việc
GENERAL INFORMATION
§ Position: IT SERVICE EXECUTIVE - INSURANCE
§ Job code: JO-171020-138848
§ Level: Staff
§ Contract Term: Permanent
§ Recruitment Reason: New-hire
§ Expected joining date: ASAP
§ Work Location: Hoan Kiem District, Hanoi
§ Work Time:
- Monday-Friday (8:00~17:00)
§ Salary Range: Negotiable (competitive to the market)
JOB DUTIES
§ Report to Vietnamese Senior Manager
§ Assigned to IT Division
§ Job Responsibilities
- Effectively manage users’ requirement, support users, manage IT front end devices and summarize report to meet users’ requirement or expectation and existing IT system constraints
- Provide IT optimized service/ solution for businesses and operations of the whole company
- Ensure IT service and related projects to meet objectives and required designs
- Execute operation efficiency program and new service/ solutions
- Support IT management in setting up IT strategy, governance, controls, standards, processes and procedures
1/ IT Helpdesk:
- Register all requests to system
- Support users on It-related matters to ensure smooth operation for users
- Close cases with requesters’ acceptance
- Support users when they cannot fulfill by themselves
- Resolve front end IT issues
- Make all front-end IT asset, services and vendors ready to support users effectively
2/ IT Procurement:
- Procure or dispose all front-end IT devices/ services/ accessories/ consumable parts/ spare parts
- Procure/ renew all front-end IT service maintenance
- Periodically settle for all related vendors
- Prepare for IT budget/ plan in IT front-end service area
3/ IT Quality Controller:
- Be responsible for maintaining the quality and reliability of IT services
- Supporting users effectively in IT service area
- Compose IT manual/ guides and train IT knowledge to users to reduce support cases
4/ Projects:
- Communicate with all parties involved in project at every project’s milestones
- Setup IT facilities for new users/ new comers/ visitors
5/ Reports:
- Timely summarize, submit all prediodical reports (IT weekly, IT Monthly System Incident, IT monthly, Quarterly IT Steering Committee, Monthly attendance, Quarterly Information Security reports, etc.)
- Timely report all outstanding IT issues to higher managers
- Timely update and manage related front-end assets
- Gather all documents and submit to IT audits
6/ Others:
- As per assigned by superiors and other office work as required by the Company
JOB REQUIREMENTS
§ Desirable Background & Experience:
- Qualification: Graduate in IT at a well-known university
- Language Skills: English fluency
- At least 2 years’ experience in IT, in which at least 1.5 years in IT service and 0.5 year in trouble shooting
- High analytical skills
- Understanding essential concepts on insurance business and operation
- Good background in IT support services, infrastructure and security
- Good in interpersonal, presentation and communication skills
§ Desirable Character:
- Gender: Any
- Age: Any
- Personality: ethical, compliant, collaborative, customer focus, driving results, managing execution, problem solving, business acumen, organizational savvy, strategic agility
Về cuộc phỏng vấn
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